Customer Service Rep

Job Description Experience in Customer Service Field, Call Center, or Collections Clerical or Data Entry Experience Ability to Multi-Task and work in a fast-paced, call center environment Proficiency working on a computer Confident with Phone Inquiries Great Communication Skills A Responsible and conscientious nature Great Problem-solving aptitude Attention to Detail and Excellent Quality Benefits Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Evenings Off Responsibilities Managelargeamounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service teamsales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Undergraduate degree Property and Casualty license for state of Kansas Life and Health licnese for state of Kansas #J-18808-Ljbffr The Juris Agency