Contact Lens Receptionist - EAST HOUSTON

POSITION SUMMARY Contributes to the organization by overseeing the various tasks of the front desk. The CL Receptionist will assist patients in‑person and over‑the‑phone with checking‑in and out, scheduling appointments, verifying insurance, processing payments, handling copays, and other tasks while providing exemplary customer service. ESSENTIAL DUTIES & RESPONSIBILITIES To provide superior patient care services, treating all patients and guests with compassion and respect. Greets all patients and guests with a smile and helpful manner. Communicates effectively with others including but not limited to patients, guests, colleagues, and physicians. Provide patients with necessary instructions or directions. Process patient documentation and update patient demographics with accuracy. Triage incoming calls promptly and in a pleasant manner. Review all phone messages and return calls timely and/or direct messages to appropriate person. Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments. Close‑out daily batches promptly and with accuracy. Responsible for sterility of lenses and compliance with OSHA standards. Responsible for inventory and stock of lenses. Are not authorized to purchase or order trial lenses, cases or supplies other that what is intended for the patient. Any purchases, other than patient lenses must be authorized by the contact lens director. Entering patient’s specifications in the computer, correct codes, charges and if pertinent, discounts, for all lenses and supplies. Train patients in insertion and removal of lenses. Responsible for returns and exchanges.Maintains a clean and organized waiting room and work area. Travel may be required to surrounding HEA offices to provide front desk coverage when needed. Must meet and adhere to HEA's policies and procedures, uphold to the highest ethical principles and patient confidentiality. Complies with all State and Federal regulations. Other duties as assigned based on business operational needs. PHYSICAL DEMANDS/WORK ENVIRONMENT Ability to lift up to 25 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. Must be able to push, pull, bend, twist, and reach. Use care and proper judgment when lifting or carrying items ensuring to utilize proper posture and body mechanics. Classified as having occupational exposure to Bloodborne Pathogens. Exposure to communicable disease. SUPERVISORY RESPONSIBILITIES Non‑Applicable EYE CARE VALUES Patient Care : We are dedicated to superior patient care. We provide compassionate, high‑quality patient care. We treat our patients like they are family. We deliver excellent customer service to everyone. We ensure patient and coworker safety. Teamwork : We are committed to teamwork. We view our coworkers as essential members of our team. We support our fellow team members for the benefit of our patients. We arrive daily, ready to collaborate with our HEA Family. Integrity : We choose to make the right decision. We act with honesty and integrity. We respect our patients, coworkers, and physicians. We are trustworthy and dependable to our patients, physicians, and coworkers. Accountability : We hold ourselves accountable. We will uphold HEA's mission, vision, values, and policies. We hold ourselves and coworkers accountable to high standards in all we do. We act as good stewards with our time and HEA resources. QUALIFICATIONS EDUCATION: High School Diploma or Equivalent. EXPERIENCE: One (1) year office experience. Two (2) years of medical office experience preferred. #J-18808-Ljbffr Houston Eye Associates