Club Manager

COMPANY OVERVIEW

Pickleball is exploding, and Picklr is leading the movement. We're building the premier lifestyle and wellness brand in the fastest-growing sport in America — 75+ open clubs, rapid national and international expansion, and the ambition of the market leader we are.

POSITION OVERVIEW

The Club Manager is responsible for the overall success, operations, and financial performance of the club. This role oversees membership growth, staff leadership, facility operations, programming, and member experience while ensuring alignment with brand standards and franchise expectations.

The Club Manager owns the club P&L, reports directly to the franchisee, and serves as the primary escalation point for member, staff, and operational issues. This position also supports revenue growth through memberships, private events, sponsorships, and community outreach efforts.

KEY RESPONSIBILITIES

Own overall club performance and P&L accountability

Drive membership sales, retention, and revenue growth

Oversee private events, sponsorships, and community partnerships

Manage club operations, facility needs, and brand standard compliance

Serve as the escalation point for member, staff, and operational concerns

Hire, train, schedule, and support club staff and Assistant Managers

Oversee club programming and ambassador initiatives

Ensure completion of all required training pathways in Delightree

Attend franchise reporting calls, trainings, and leadership meetings

Provide exceptional customer service and foster a positive club culture

Maintain proficiency in club systems including Playbypoint, HubSpot, Aircall, Wingfield, SWISH, and Delightree

QUALIFICATIONS

2+ years of management or leadership experience

Strong communication, organizational, and problem-solving skills

Ability to manage multiple priorities in a fast-paced environment

Experience with sales, operations, and team leadership preferred

Proficiency with Google Workspace and Microsoft Office

Fitness, hospitality, or membership-based business experience preferred

Knowledge of pickleball is a plus

SCHEDULE EXPECTATIONS

Standard five-day work week

Availability for occasional evenings, weekends, and operational escalations as needed