General Manager Operations

We are seeking an experienced results-focused General Manager with a proven track record in large-scale warehousing and distribution. This role is critical in providing operational leadership to ensure service excellence, customer satisfaction, and continuous improvement within a high-volume distribution environment. The General Manager will oversee customer relationships, operational efficiencies, and financial performance while driving a strong safety culture and employee engagement.

Key Responsibilities:

Safety & Compliance

• Ensure a safe workplace by implementing and upholding safety programs that comply with Federal, State, and Local regulations.
• Enforce SOPs and best practices that support a safe working environment.
• Monitor and address injury levels and equipment/product damage to prevent workplace incidents.

Customer & Operational Leadership

• Serve as the primary customer liaison, maintaining strong relationships through daily contact, weekly reviews, and monthly KPI/financial reporting.
• Proactively identify and resolve operational challenges, including inventory management, transportation issues, labor fluctuations, and system disruptions.
• Collaborate with cross-functional teams (IT, Finance, Engineering, HR, and CI teams) to drive efficiencies and service improvements.

Financial & P&L Management

• Ensure operations are aligned with budgetary goals, making data-driven decisions to optimize resources and control costs.
• Review forecasts, inventory reports, and sales orders to plan for warehouse fluctuations and volume demands.
• Lead financial performance reviews with customers on a monthly/quarterly basis, addressing key financial metrics and cost-saving strategies.

Talent Development & Engagement

• Hire, develop, and retain high-performing teams, ensuring leaders are well-trained and equipped to meet customer contract requirements.
• Promote a positive work culture through employee engagement programs, regular meetings, and continuous feedback.
• Drive succession planning by identifying and developing future leaders within the organization.

Process Improvement & Compliance

• Maintain current and effective SOPs that uphold service quality and efficiency.
• Ensure compliance with food safety regulations and warehouse best practices.
• Champion continuous improvement initiatives to optimize processes and drive year-over-year improvements.

Qualifications:

• Bachelor’s degree in Business Management, Logistics, or related field preferred.
• 10+ years of distribution experience, with a strong emphasis on large-scale grocery warehousing and distribution.
• 5+ years of senior leadership experience in a high-volume 3PL or CPG environment.
• Deep knowledge of warehouse management systems (WMS) and strong technical expertise.
• Proven experience managing customer relationships, budgets, and operational KPIs.
• Strong understanding of financial performance metrics and the ability to manage P&L responsibilities.
• Excellent leadership, communication, and strategic problem-solving skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data analytics tools.
• Experience with Co-packing / display building, and Ecommerce
• Experience with SAP EWM preferred.