Customer Support Representative

Customer Support Representative

Day Translations is a global translation and interpreting company. We help improve worldwide communication through accurate, localized translations, interpretation, and outsourcing services, and a wide variety of tailored language solutions for individuals, organizations, and businesses of all sizes.

Position type: Full-time (40 hours per week) Location: Remote (worldwide)

We are seeking a Customer Support Representative to handle our clients' calls and chat messages daily. As a Customer Support Representative, you will be the first to talk to our clients when they call to request service information or follow up on a project. The ideal candidate has experience in customer support and service, a bilingual background, as well as language and translation knowledge.

Job Description

• Answer chats, phone calls, and emails to external clients thoroughly and in a timely fashion
• Educate clients about the costs and procedures of interpreting, translation, localization services, as well as other solutions offered by Day Translations
• Process inbound leads and help Project Managers define the scope of projects
• Informs clients about the current status of projects
• Forwards information/messages from chat or phone to the appropriate departments
• Reports activity in tracking systems and actively communicates with peers on task completion
• Adhere to applicable policies and procedures
• Documentation and other side tasks assigned

Requirements

• Proven experience in customer support or customer service
• Capacity to handle incoming calls from clients during their complete shifts
• Advanced verbal and written communication skills in English (Native or C1). Additional languages are a plus.
• Knowledge of the translation industry is a plus, but not required
• Excellent cross-cultural and interpersonal communication skills
• Strong sense of professionalism and politeness

To be considered for this position, you'll need to:

1. Submit your application.
2. Complete the Emotional Intelligence and Wonderlic assessment after submitting your application.

Both steps are required to move forward in the evaluation process. Please note: Candidates may be asked to complete a background check before hiring.

All the application questions are mandatory. If any of the questions do not have a full answer, the application may be disqualified, or the candidate might be contacted for the responses.