Customer Support Representative

Astor & Sanders

Customer Support Representative

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area.

Roles and Responsibilities

Answer customer product questions, assist with orders, track returns, accept payments for online products
Document customer interactions in a tracking system
Handle fax, e-mail and phone inquiries
Track calls and service requests
Escalate problem calls to other service providers
Occasional warehouse product management support
Perform other tasks as assigned

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Vacancy posted 2 days ago

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