Customer Support Representative
Astor & Sanders
Customer Support Representative
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Representative. This is a full-time benefitted onsite position (5 days a week) based in the Lakewood, CO area.
Roles and Responsibilities
- Answer customer product questions, assist with orders, track returns, accept payments for online products
- Document customer interactions in a tracking system
- Handle fax, e-mail and phone inquiries
- Track calls and service requests
- Escalate problem calls to other service providers
- Occasional warehouse product management support
- Perform other tasks as assigned
Vacancy posted more than 2 months ago
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