Machine Learning and Optimization, Conversational AI, Product Manager- VP

Machine Learning and Optimization, Conversational AI, Product Manager- VP

New York, NY, United States and 1 more

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Job Description

Be a leader committed to understanding customer needs with your advanced knowledge of product development, design, and data analytics

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in the Machine Learning and Optimization team within Chase Digital, you are an integral part of the team that innovates new product offerings and leads the end‑to‑end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. You are a NLP/ML expert with knowledge of deep learning and traditional NLP approaches, sound experimentation and have built state‑of‑the‑art scalable systems.

Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top‑tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high‑quality products that exceed customer expectations.

Job responsibilities

• Develops a ML/AI product strategy and product vision that delivers value to customers
• Leads AI/ML/NLP projects from concept to delivery, by bringing together ML engineers, software developers, data scientists and designers
• Leads AI innovation by incorporating the latest advances in Gen AI, agentic systems, LLMs, Deep learning and NLP into the conversational AI product
• Creates and tracks conversational AI metrics in close collaboration with data science teams
• Collaborates closely with computational linguists and data annotation teams to create and validate high quality conversational data for training and evaluating ML system
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development
• Executes on the product roadmap by creating epics on Jira, leading agile scrum teams, following agile methodology maintaining clean agility metrics
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability and communicates the same to key stakeholders.

Required qualifications, capabilities, and skills

• MS/PhD in Computer Science or relevant field, or MBA
• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Expert-level NLP and Machine learning experience, specifically in deep learning, LLMs, agentic systems and machine learning
• Experience in building large-scale AI systems
• Experience in leading cross-functional teams to deliver results to stakeholders
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Excellent communication skills and stakeholder management skills

Preferred qualifications, capabilities, and skills

• Publications in AI/ML/NLP conferences and/or patents
• Experience with Agile methodologies, and leading agile scrum teams
• Jira experience including epic creation, sprint planning, and other sprint ceremonies
• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience with system design, scaling and deployment
• Familiarity with responsible AI
• Familiarity with Python, Java, Pytorch, LLM prompting, Agentic systems

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry‑leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.