Service Advisor - Mercedes-Benz of Richmond

Service Advisor Mercedes-Benz of Richmond

Location: Richmond, VA

Position Type: Full-Time

Department: Service

About Us:

At Mercedes-Benz of Richmond, we pride ourselves on delivering an exceptional ownership experience that matches the prestige of the brand we represent. Our Service Department is the heartbeat of that promiseand we're looking for a professional, customer-focused Service Advisor to help us keep it running smoothly.

What You'll Do:

• Serve as the primary point of contact for customers during the service process
• Accurately document customer concerns and vehicle issues
• Provide clear explanations of recommended services and repair timelines
• Coordinate with technicians to ensure timely and high-quality service delivery
• Maintain communication with customers throughout the repair process
• Ensure customer satisfaction and build long-term relationships

What We're Looking For:

• Strong interpersonal and communication skills
• Ability to multitask and thrive in a fast-paced environment
• Prior experience in automotive service or customer service preferred
• Working knowledge of vehicle systems and dealership operations a plus
• Professional demeanor and a commitment to excellence
• Valid driver's license and clean driving record

What We Offer:

• Competitive compensation with performance incentives
• Comprehensive benefits package (medical, dental, 401(k), etc.)
• Paid training and career development opportunities
• Employee discounts on vehicles, parts, and services
• A supportive team environment and the prestige of working with a luxury brand

Ready to elevate the service experience for Mercedes-Benz owners?

Apply today and become part of a team that values professionalism, precision, and customer care.

$55,000 - $100,000 a year This position's pay is largely performance based. If you pursue this career with excellence, you will absolutely be rewarded for it.