Community Improvement Specialist (Neighborhood Services Division)

Job Title

This is a complex, advanced and responsible clerical support and staff assistance activity.

Work involves processing documentation related to code enforcement violations, early set-outs, and construction and demolition notices, income eligibility determination for the affordable housing programs and other clerical and customer service tasks. Work is performed under general supervision of the Code Enforcement Administrator, Neighborhood Services Administrator or the Sanitation Administrator, depending on assignment.

Essential Job Duties

The following duties are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Performs complex administrative tasks and participates directly in the work of the Code Enforcement, Neighborhood Services and Sanitation divisions. Processes general and specialized information, coordinates office work as assigned.
• Prepares forms, weekly and monthly reports, and correspondence using office equipment and resources; maintains computer system by entering and updating information as needed; sets up and maintain files and scans documents. Performs research and retrieval of records.
• Provides exceptional customer service and accurate information to internal and external customers in person, via email and over the phone.
• Fosters positive employee relations and employee morale on a city-wide basis.
• Code Enforcement Division
  • Processes code violations
  • Processes vacation rental documents
  • Implements nuisance abatement processes
  • Prepares towing documents
  • Secures information for Public Record Requests
  • Assists with record retention activities
• Neighborhood Services Division
  • Maintains Homeowners Association List
  • Prepares quote/bid templates
  • Enters requisitions & purchase orders for payments
  • Processes pay requests
  • Handles income-eligibility
  • Prepares recording and release of liens
  • Prepares case synopsis for project closeout
• Sanitation Division
  • Prepares Construction & Demolition (C&D) renewal notices
  • Processes early set-out documents
  • Prepares monthly reports for Litter Prevention Officer/Nuisance Abatement Officers
  • Processes solid waste and recycling procedures in alignment with the contract
  • Processes documents related to City Commission agenda items and other divisional matters

Minimum Qualifications

High School graduation or possession of an acceptable equivalency diploma.

Two years of related experience involving secretarial/clerical duties including the operation of a PC, Keyboard, mouse or similar data entry equipment.

Knowledge of Business English, spelling and punctuation, to prepare documents and compose letters, etc. Knowledge of office practices and procedures. Knowledge of mathematics. Knowledge of the unit and City's policies and procedures and practices. Ability to work independently and to adhere to established policies and procedures. Ability to establish and maintain effective working relationships with employees and the public. Ability to operate a PC, Keyboard or Computer. Ability to communicate using speaking, hearing and visual skills. Skills in policy interpretation and application. Must possess superb typing skills with speed and accuracy. Physical condition commensurate with the demands of the position. Ability to communicate effectively in oral and written form. Ability to adapt to an evolving and continually improving environment.

The abilities expected of all employees include being able to respond to supervision, guidance and direction of superiors in a positive, receptive manner and in accordance with stated policies, be appropriately groomed and attired so as to present a professional image in accordance with the organization's mission, goals, and policies; report for work promptly and properly prepared at the time and place required by the assignment or orders; notify the appropriate supervisor of intended absences in accordance with stated rules; conform with standards and rules regarding use of accrued time; demonstrate a polite, helpful and courteous manner when engaged in any activity with the public; operate and care for equipment to manufacturer's specifications and/or within the specified parameters; demonstrate an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the public and colleagues.

A comparable combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position, may be substituted for the minimum qualifications.

Supplemental Information

Physical Demands/Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, feel, or operate objects, tools, or controls, and reach with both hands and arms. The employee is occasionally required to walk and stand. The employee must occasionally lift and/or move up to 15 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Ability to sit at a desk and view a display screen for extended periods of time. Ability to enter data at prescribed rate of speed. Work inside an office environment.

Selection Guidelines: Formal application, rating of education and experience; oral interview and reference check; job related tests might be required. The job description does not constitute an employment agreement with the employer, and requirements of the job change.