Customer Service & Order Fulfillment Associate

Job Description

Job Description

Corona Cigar Co. is looking for a friendly, dependable, and customer-focused professional to join our team. This phone-first role focuses on helping customers, answering questions, processing orders, and providing exceptional service. If you enjoy talking with people, building relationships, and creating great customer experiences, we’d love to hear from you.

Previous experience in phone-based customer service, retail sales, customer support, or order processing is preferred. We’re looking for someone who is a quick learner, communicates well, pays close attention to detail, and is comfortable assisting customers in a fast-paced environment. Cigar knowledge is a plus, but a willingness to learn is essential.

A flexible schedule—including days, nights, weekends, and holidays is required.

Phone Support & Customer Service

• Manage inbound calls and provide exceptional customer service.
• Place phone orders and assist customers with product selection.
• Initiate outbound calls to maintain customer relationships and ensure needs are met.
• Process refunds, exchanges, and order adjustments promptly.
• Communicate clearly across phone, email, live chat, and other channels.
• Identify customer needs, research solutions, and resolve issues effectively.

Order Processing & Fulfillment

• Accurately process customer orders.
• Verify product codes, counts, and order details.
• Assist with picking, checking, packing, and restocking products.
• Support shipping and receiving functions as needed.
• Receive, sort, and load products.

General Responsibilities

• Multitask and prioritize in a fast-paced, metric-driven environment.
• Maintain a clean, safe, and organized workspace.
• Collaborate with team members and work independently when needed.
• Uphold Corona Cigar Co.’s standards and core values in all interactions.

Physical Requirements

• Ability to lift up to 50 lbs.
• Comfortable with walking, bending, reaching, climbing stairs, and standing for extended periods.
• Perform additional warehouse tasks as assigned.

Key Skills & Qualities

• Excellent phone communication and customer-service skills.
• Strong problem-solving abilities.
• High attention to detail and organizational skills.
• Ability to multitask and stay focused under pressure.
• Customer-focused mindset with a positive attitude.
• Team-oriented, with the ability to work independently.

At Corona Cigar Co., our mission is to deliver the ultimate cigar and whiskey experience by combining exceptional products, expert knowledge, and unparalleled customer service. We are dedicated to creating a welcoming, refined atmosphere where every guest enjoys personalized attention, memorable moments, and a true appreciation for the art of fine cigars and spirits.

Company Description

At Corona Cigar Co., our mission is to deliver the ultimate cigar and whiskey experience by combining exceptional products, expert knowledge, and unparalleled customer service. We are dedicated to creating a welcoming, refined atmosphere where every guest enjoys personalized attention, memorable moments, and a true appreciation for the art of fine cigars and spirits.