Documentation Specialist - Titles

Job Title

Responsibilities

Processes high volume of transactions for In and Out-of-State registrations, ensures tax and title documents are completed and processed with high accuracy for all states. Manages transfer of ownership of paperwork within DMV regulations for In and Out-of-State transactions. Maintains awareness of updates and changes within the tag and title documentation practices, standards, and processes across all states. Interacts with customers and employees in resolving titling and vehicle registration and all other general related issues. Responsible for meeting and maintaining departmental performance indicators and team metrics. Follow up with customers regarding outstanding paperwork questions and to ensure expedited return Follow up with customers regarding outstanding missing requirements.

Qualifications

Must be able to deliver top notch customer service to our internal/external customers. Understanding of the importance of consistency, accuracy and detail-orientation required. Strong customer service skills with the ability to maintain a high level of professionalism via phone and email. Ability to maintain confidentiality. Possess the ability to change priorities quickly as time-sensitive needs arise Must be able to work both as part of a cohesive team and independently within set guidelines. Committed to providing exceptional service in a professional manner. Quick and accurate using internal online tools. Strong prioritizing and problem-solving skills. Ability to meet deadlines in a fast-paced environment. Ability to work independently, with little direction. Must be a team player with a positive, winning attitude. Good computer and software knowledge is essential. High School Diploma or equivalent required. BA / BS is a plus.