Community Manager

Community Manager - Onsite

Sherway Villa Apartments | Reseda, CA

We are seeking an experienced and customer-focused Community Manager to lead operations at Sherway Villa Apartments in Reseda, CA. This role is responsible for driving strong financial and operational performance, ensuring regulatory compliance, and creating a positive and engaging resident experience.

The Community Manager leads the on-site team, oversees leasing and maintenance operations, manages budgets, and partners closely with regional leadership to maintain high occupancy and a thriving community environment.

Key Responsibilities

• Train, motivate, and lead a high-performing on-site team.
• Recruit, interview, hire, coach, and manage employees in accordance with company policies, under the guidance of the Regional Property Supervisor and Human Resources.
• Provide timely, objective feedback and complete annual performance reviews.
• Promote a professional, friendly, and respectful work environment for residents, vendors, and team members.
• Coordinate and manage on-site staff scheduling.
• Ensure accurate reporting of employee time and work records.
• Administer and maintain compliance with the Company's Injury and Illness Prevention Program (IIPP).
• Resolve resident concerns promptly and professionally.
• Develop and support resident retention initiatives.
• Ensure required reports are completed accurately and submitted on time.
• Maintain online marketing efforts, advertising content, pricing, availability, and specials to maximize occupancy.
• Actively manage and promote the community's online reputation, including review solicitation.
• Execute and sign rental agreements and related documentation.
• Ensure compliance with all local, state, and federal fair housing and landlord-tenant laws.
• Oversee outside vendors, contractors, and service providers.
• Conduct regular property and unit inspections.
• Ensure all required postings are displayed in compliance with applicable laws.
• Review and manage Yardi reporting, processing, renewals, and rental rates.
• Prepare, implement, and manage the annual operating budget with regional leadership.
• Analyze monthly financial statements and prepare variance explanations.
• Monitor expenses to maintain performance at or below budget while preserving asset quality.
• Approve invoices and expenditures in accordance with company policies.
• Manage petty cash and reconciliations.
• Oversee rent collection, posting, and delinquency management, including legal actions as necessary.
• Ensure income-qualifying program compliance, when applicable.

Qualifications

Education

• College degree strongly preferred.
• Knowledge of property management laws, regulations, and procedures including Fair Housing and local ordinances.
• Professional designations and/or coursework in property management are preferred.
• Must possess an active California Real Estate license (DRE) or be eligible and able to obtain within (6) months of employment.

Experience

• Demonstrated ability to lead and oversee a residential community or comparable operation, with accountability for property performance, resident experience, and operational outcomes.
• Proven leadership skills managing on-site teams, including coaching, guidance, delegation, and fostering a culture of accountability and service excellence.
• Solid understanding of financial stewardship, with the ability to interpret budgets, monitor expenses, and make informed operational decisions that support property goals.
• Strong working knowledge of California landlord-tenant laws, Fair Housing standards, and applicable state and local regulations, with a track record of promoting compliance and ethical practices.

Technical Knowledge & Skills

• Proficient with Yardi, ADP, and Microsoft Office.
• Strong understanding of leasing, marketing, and apartment operations.
• Excellent leadership, communication, and problem-solving skills.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Ability to interpret leases, notices, and legal documentation in accordance with California Civil Code.

Compensation & Benefits

• Competitive salary
• Leasing bonuses
• 401(k) with company match
• Medical, Dental, and Vision insurance
• Life insurance
• Paid time off
• Employee Assistance Program
• Flexible Spending Accounts & Health Savings Account
• Referral program
• 25% housing discount
• Resident New/Renewal bonus

Equal Opportunity Employer.

Join our team and help create a vibrant and welcoming community for our residents. Apply today.