BH Care & Administrative Support Coordinator

Job Description

Job Description

JOB SUMMARY
The primary role of the Behavioral Health Care Coordinator is to provide care management and administrative support to help patients access behavioral health, substance use, and social services tailored to their individual needs. This position supports the Behavioral Health (BH) team by facilitating service delivery, advocacy, and education for clients and the community. The Behavioral Health Coordinator also assists patients in connecting with additional resources, such as psychiatric services, referrals for a higher level of mental health care, and other community-based support services.

EXPECTATIONS

• Adheres to all Harbor Community Health Centers (HarborCHC) Policies and Procedures
• Conducts self in a manner that aligns with HarborCHC’s core values at all times
• Maintains a positive and respectful attitude with all work-related contacts
• Communicates regularly with his/her immediate supervisor about Behavioral Health Departmental and HarborCHC concerns
• Consistently reports to work prepared to perform the duties of the position and adheres to scheduled work hours.
• Performs duties as workload necessitates.
• Works as part of a multidisciplinary team.
• Demonstrates integrity and accountability for duties and responsibilities.
• Performs all job functions in a professional and courteous manner. This includes answering phone calls and emails in a timely manner.

MISSION, VISION, AND VALUES

• Our mission is to provide low-cost, comprehensive, high-quality health care and supportive services to those in our community who do not have access to medical care.
• Our vision is "Improving the Health and Well-Being of our Community."
• Our Core Values consist of Integrity, Compassion, Excellence, and Diversity, Equity, & Inclusion.
• Employees must possess a strong commitment to the mission, policies, goals, and philosophy of Harbor Community Clinic.

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

Clerical and Administrative Tasks

• Assist BH providers with patient paperwork, faxes, and correspondence (e.g., patient progress letters, treatment-specific forms for consultation, scanning BH documents into patient charts, no-show letters, etc.).
• Ensure all patient communication is documented completely and scanned timely into the electronic health record (EHR), including obtaining signed consent forms for services
• Follows the no-show policy and procedure and ensures all correspondences are documented in a telephone encounter or note in eClinicalWorks. Documentation will be performed in a timely and accurate manner in accordance with program policies and professional standards of care.
• Coordinate phone triage for incoming calls to the Behavioral Health department.
• Serve as a liaison for the medical and dental care teams. Based on the needs of the patient, will provide an overview of BH services and schedule an appointment or a same-day warm handoff (WHO).
• Manage BH appointments with a focus on keeping the schedule full (goal = 6 completed visits per day per provider), which may include managing the BH waitlist and determining whether to schedule a same-day appointment.
• Support the BH provider in matching patients appropriately with an individual therapist with regards to level of urgency, patient preference, language preference, and availability of clinician.
• Generate Behavioral Health (BH) reports as needed, including CCALAC BH audit tool reports, provider visit summaries, and other relevant documentation.
• Verify patients’ insurance eligibility
• Under the guidance and supervision of the Behavioral Health Director, serve as a resource and train new and current non-behavioral HarborCHC staff on Behavioral Health protocols (e.g., scheduling, work flow, managing mental health crises, etc.).
• Maintain patient confidence and protect operations by keeping patient health information confidential as determined by HIPAA regulations.
• Perform other duties as assigned to support HarborCHC Mission and Values.

Behavioral Health Case Management

• Coordinate referrals for continuity of patient care with external healthcare organizations and community resources; follow up with patients and organizations, as appropriate, to document use and success of referral.
• Administer patient screenings (e.g., PHQ-9, GAD-7)
• Use motivational interviewing techniques or de-escalation techniques with patients as needed in the interim of connecting the patient with a BH provider
• Participate in outreach activities to educate and inform the community of integrated behavioral health and other available services at HarborCHC
• Maintain and update the behavioral health community resources list, including information for the point of contact of each community partner.
• Serve as a liaison with the Patient Care Coordinators once the BH Providers identify gaps in the social determinants of health (housing, job resources, food insecurity, etc.).
• Attend trainings, conferences, and meetings as required.
• Perform other duties as assigned to support HarborCHC’s Mission and Values.

QUALIFICATIONS

Required education, experience, and/or training:

• Bachelor’s degree in social work or related field of study and 1 year of experience working in a behavioral health setting.
• Ability to work with people of diverse cultural, educational, social, and economic backgrounds.
• Ability to organize and prioritize work tasks.
• Knowledge of HIPPA compliance for patient/agency records according to established professional social standards.
• Ability to work as part of a multidisciplinary team.
• Knowledge of community mental health and social services.
• Computer and internet proficiency.
• Coordinate long-term therapy referrals for patients with chronic/severe mental illness.
• Excellent oral and written communication skills.
• Excellent organizational skills.
• Experience utilizing an Electronic Medical Records (EMR) system is highly desirable.
• Bilingual English/Spanish required.

HR PROCEDURAL REQUIREMENTS

• Legal authorization to work in the United States.
• Clear all post-offers, pre-employment background screening, and education verification.
• Must be vaccinated against COVID-19 or have a qualifying medical/religious exemption.
• This is not intended to cover all aspects of your description, as additional duties may be assigned.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate objects, tools, or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust.

Hours : HarborCHC is open Monday-Thursday 7:00am-7:00pm, Friday 8:00am-5:00pm, and Saturday 8:00am-5:00pm with occasional overtime or other shifts based on clinic need. This is a non-exempt position, and any overtime must be approved by the supervisor in advance.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

HarborCHC does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status, use of cannabis off the job and away from the workplace, and any other basis protected by federal, state, or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Schedule: Monday to Friday, 8:00AM - 5:00PM
8 hours per day, excluding breaks.