Receptionist (PRN/On-call)

Job Description

Job Description

Celebrated as the #5 Top Workplace in the D.C. region for 2025 by  The Washington Post since 2019 , Goodwin Living is more than a team – it's a global family of individuals who represent more than 60 countries.

Goodwin Living is proud to be recognized as a Top Workplace in the greater Washington, D.C. region by  The Washington Post every year since 2019 — and now nationally by  USA Today . Since 2022, we’ve also been annually recognized as one of the top 100 employers for interns by the Top Virginia Employers for Intern Awards. These honors are based entirely on feedback from our team members, gathered through an annual third-party survey. Here’s what they say makes us stand out:

• Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice. 
• Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential. 
• Valuing Our Team Members:  By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued. 

About the Position  

The Receptionist position is primarily responsible for providing a variety of receptionist activities in serving residents, visitors, and team members. The receptionist is expected to take an active and decisive role to ensure that sign in procedures are followed, camera views are properly monitored, lock outs and keyless lock system alarms are handled immediately, and that people attempting to enter the building at entry points equipped with cameras and buzzers are properly identified before entry is allowed. Additional duties include routing calls and use of computer programs for billing and scheduling, and collecting resident payments; receive packages, and other deliveries.

The pay rate for this position is $20.00/hr

Job Duties

• Operates telephone console by routing, recording and delivering messages, and providing coverage to other departments as requested. 

  • Reports emergency calls immediately and forwards maintenance calls to appropriate individual in a timely manner.

• Runs daily report of resident motion sensor check in and monitors/reports Palcare alarms to appropriate nursing stations.

• Assists with and/or is responsible for entering information for incident reports, and other records and reports.

• Prints room bookings schedule via Worxhub activity schedule daily.

• Inputs transportation requests into Worxhub for the Transportation department to schedule and coordinate.Assists residents and visitors with requests for cab service, van service, and other requests in a polite and proficient manner.

• Oversees and distributes facility, apartment and mailbox keys ensuring security guidelines are maintained.

• Distributes bills to residents in a timely manner and accepts payments for further processing. Collects payments for guestrooms, guest and contractor meals; sells and distributes meal tickets; sells stamps, and cashes checks for residents as requested. Posts charges for residents’ guest meals, lodging, transportation and telephone charges, and sends weekly reports to Accounting.

• Accepts medication from the pharmacy and dispenses to residents and employees according to specific guidelines and advises pharmacy technician of medication to be delivered on the nursing floors.

• Receives and directs facility and residents’ guests, notifying residents, signing in visitors, and offering directions, ensuring security guidelines are maintained. Monitors residents’ presence/absence from the facility through check-in and check-out procedures. Responsible for giving residents absence slips and submitting credit slips to Accounting.

• Conducts fire emergency procedures and drills by monitoring systems and notifying appropriate individuals immediately.

Qualifications

• High school graduate or equivalent required.

• Minimum of two years experience in public relations, customer service, or related area required.

• Excellent verbal communication skills required. Must be able to speak English fluently.

• Must have computer skills in basic word processing.

• Must possess the ability to deal tactfully with others.

A sampling of our many benefits!

At Goodwin Living, we’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to PRN team members: 

• Daily Pay: Work and get paid the same day! 
• Tutoring for ESL, Citizenship Test & GED 
• Referral Program: Earn up to $3,000 for referring friends and family! 
• Free Meals, Access to a Fitness Center, Pool, and More 

About Goodwin Living

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has earned us Top Workplace recognition by  The Washington Post since 2019 and, more recently, national recognition by  USA Today . These honors reflect the culture our team members foster every day — one rooted in purpose, belonging, and growth.

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.