Help Desk Specialist

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA Office of Satellite and Product Operations (OSPO) environmental-monitoring satellite missions. Duties include: Provide monitoring services for Satellite Systems. Identify alarms and alerts and respond in accordance with Government directives and procedures. Create tickets and provide daily logs for activities processed. Work with Network Teams and management to provide detailed reporting and updates. Multitasking within different software platforms in a virtual environment. Track & Report Satellite data anomalies via Ticketing and assign to proper team. Answer phone calls, View and provide action on Emails (GMAIL) Attend weekly meetings to provide feedback to Management Provide support to end users on a variety of issues. Identifies, researches, and reports unresolved technical problems Documents, tracks, and monitors problems to ensure a timely resolution. The hourly rate for this position is approximately $25 - 26/hr. Work will be completed on-site at NOAA's Suitland, MD location. Minimum Qualifications AA in computer science, related discipline, or equivalent. 1+ years’ experience in relevant professional position. Detail oriented, organized, and timely. Ability to work well independently and in a team setting. Ability to work within the team framework on assigned projects. Basic use of Microsoft suite WORD, EXCEL, also PDF. Onsite training and certification to be provided by current staff. Must be a US Citizen or Permanent Resident who has lived in the United States at least 3 out of the last 5 years and be able to pass a background investigation to obtain a security badge to access applicable government facilities and systems. Benefits Medical, Rx, Dental, and Vision Insurance 401(k) retirement plan with company-matching 11 Paid Federal Government Holidays Paid Time Off (PTO) Basic Life & Supplemental Life Health Savings Account, Flexible Spending and Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Employee assistance program (EAP) Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Professional Membership Reimbursement Employee Referral Program Competitive compensation plan Discretionary variable incentive bonuses based on factors such as individual performance, business unit performance, and/or the company’s performance Entarian is anEqual Opportunity and Aff... #J-18808-Ljbffr