Service Manager

HVAC Service Manager (Commercial)

The HVAC Service Manager oversees the daily operations of the commercial HVAC service department, leading technicians, supervisors, and dispatch to ensure high-quality service, customer satisfaction, and departmental profitability. This role serves as a senior representative, working directly with customers, vendors, and internal teams to meet service and business objectives.

Key Responsibilities

• Lead and manage all aspects of the HVAC Service Department, including technicians, supervisors, and dispatch
• Drive departmental P&L performance, service growth, and operational efficiency
• Schedule and support technicians to meet service demands and customer expectations
• Recruit, train, develop, and evaluate service personnel
• Ensure work quality, safety compliance, and adherence to company policies
• Oversee work order processing, billing accuracy, and cash flow
• Coordinate parts, materials, and fleet usage to support service operations
• Maintain strong customer and vendor relationships, including warranty support
• Generate sales leads and promote maintenance/service agreements
• Collaborate with other departments to meet company goals

Qualifications

• 5+ years of HVAC service or management experience (or equivalent combination of education and experience)
• Strong technical knowledge of commercial HVAC systems
• Proven leadership, communication, and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with common office and service management software
• Valid driver's license and willingness to work flexible hours as needed