Service Manager

HVAC Service Manager (Commercial) The HVAC Service Manager oversees the daily operations of the commercial HVAC service department, leading technicians, supervisors, and dispatch to ensure high-quality service, customer satisfaction, and departmental profitability. This role serves as a senior representative, working directly with customers, vendors, and internal teams to meet service and business objectives. Key Responsibilities Lead and manage all aspects of the HVAC Service Department, including technicians, supervisors, and dispatch Drive departmental P&L performance, service growth, and operational efficiency Schedule and support technicians to meet service demands and customer expectations Recruit, train, develop, and evaluate service personnel Ensure work quality, safety compliance, and adherence to company policies Oversee work order processing, billing accuracy, and cash flow Coordinate parts, materials, and fleet usage to support service operations Maintain strong customer and vendor relationships, including warranty support Generate sales leads and promote maintenance/service agreements Collaborate with other departments to meet company goals Qualifications 5 years of HVAC service or management experience (or equivalent combination of education and experience) Strong technical knowledge of commercial HVAC systems Proven leadership, communication, and customer service skills Ability to manage multiple priorities in a fast-paced environment Proficiency with common office and service management software Valid driver's license and willingness to work flexible hours as needed