Customer service rep

Job Description The position reports to the Customer Service Supervisor. This is an entry level hourly position with the primary responsibility of providing telephone support to customers regarding their account activity In this position, the employee will need to be proficient using several software applications including LoanServ, Unifi, Microsoft Word, and Microsoft Outlook. On-the-job training will be provided, but the employee will need to become proficient utilizing these applications quickly. Qualifications Primary Responsibilities: Telephone support for customers – counsel customers regarding loan accounts Document conversations with customers and actions taken Process customer payments via phone Process customer account maintenance requests Review and note accounts for customer correspondence as required Miscellaneous projects as assigned General Requirements: Ability to remain calm and focused under stressful conditions Excellent oral and written communications skills Detail-oriented and ability to multi-task Capable of working in a team environment Able to pass background check and hair-follicle drug screen Additional Information All your information will be kept confidential according to EEO guidelines. Job Location #J-18808-Ljbffr