Hospitality Associate

Job Description Position Summary The Hospitality Associate position is responsible for providing hospitality and catering services at a client site, including conference room set‑up, reception assistance, and other general office support such as copy, mail, and intake functions. Job Duties Check the conference room and meeting schedule throughout the shift and note any changes to ensure meetings are set up accurately. Set up conference rooms according to client requests, including audio/visual equipment, food, beverages, utensils, ice, etc. Clean up conference rooms after use and return property to vendors if necessary. Prepare coffee and other beverages in assigned kitchens each morning. Clean up coffee maker pantry in each kitchen in the evening. Communicate with supervisor or client about meeting requests, concerns, or deadline issues. Maintain inventory of catering supplies and order supplies as needed. Place orders for food and beverages for use during meetings. Coordinate and act as liaison with personnel, food merchants, selected contacts, and outside vendors to ensure competitive pricing and quarterly reviews. Ensure value‑added products and services are secured at vetted, competitive rates. Perform appropriate vendor selection and management associated with department services and/or products. Assist in training new hires. Prioritize workflow. Assist in process improvement ideas. Answer telephone in Office Services center. Adhere to Williams Lea policies in addition to client site policies. Use equipment and supplies in a cost‑efficient manner. Must be able to lift up to 50 lbs. on a regular basis. Provide back‑up support to Reception and/or Office Services as needed. Working Conditions Position operates at sites with a maximum of 24/7 operations; individual shift requirements will vary by site. General work environment is professional. Potential hazards involve working with hot food and cleaning supplies. Must be able to work standing up all or most of the time. Ability to work overtime is required. Qualifications Job Qualifications High school diploma or equivalent. Minimum (1) year of professional experience, preferably in hospitality, restaurant, or housekeeping industry. Able to make independent decisions that conform to business needs and policy. Strong interpersonal communication skills required. Excellent organizational skills required. Must be able to meet deadlines and complete all projects in a timely manner. Strong attention to detail is required. Must work well in a team environment. Professional attire and demeanor required. Good written communication skills. Good problem‑solving skills, with the ability and understanding of when to elevate a problem to supervisory level. Ability to work in a fast‑paced, high‑energy environment. Ability to work on multiple projects simultaneously. Ability to operate basic audio/visual equipment. Professional telephone demeanor. Ability to anticipate client’s needs for meetings and events. Must be self‑motivated with a positive can‑do attitude. Proven customer service skills are required to create, maintain, and enhance customer relationships. Additional Information The rate of pay for this role at the noted RRD location is $19 to $23 per hour. Roles typically follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, other voluntary supplemental insurance coverages, parental leave, adoption assistance, tuition assistance, and employer/partner discounts. Shift Monday - Friday, 9:00 am to 6:00 pm Other Information All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen. Equal Opportunity Employer RRD is an Equal Opportunity Employer, including disability/veterans. #J-18808-Ljbffr RRD