Enrollment Specialist

Enrollment Specialist Reports to Enrollment Director Work Location: In-Person Role Summary: High‑volume, phone-based enrollment role in a call center environment. You will work inbound and outbound leads, guide families through enrollment, and close enrollments using HubSpot CRM. This fast‑paced, metrics‑driven, customer‑focused position requires managing daily calls and emails. This is a phone‑first, performance‑based role. Success is measured by activity, follow‑through, and enrollments. Core Responsibilities Handle inbound and outbound calls and emails daily Qualify students and families and determine program fit Guide families through the full enrollment process and orientation Deliver strong customer service that drives enrollment and retention Meet or exceed call, follow‑up, and enrollment goals Maintain accurate records in HubSpot CRM Work collaboratively with the enrollment team Participate in required meetings and training Required Qualifications Bilingual Spanish and English required Call center, inside sales, or customer service experience preferred Comfort making and receiving dozens of calls per day Strong phone presence and communication skills Ability to manage multiple conversations and priorities Basic proficiency with Google Workspace CRM experience required; HubSpot strongly preferred Must hold a current Arizona IVP Fingerprint Clearance Card Education High school or equivalent (Preferred) Experience Call center: 1 year (Preferred) Language: Spanish (Preferred) Benefits 401(k) 401(k) matching Health insurance Paid time off Vision insurance Learning Matters Educational Group is an Equal Opportunity Employer (EEO). #J-18808-Ljbffr