Logistics Analyst

Job Summary A Logistics Analyst is responsible for coordination and oversight of drivers, trucks, and containers to create capacity, maximize productivity, and ensure prompt, courteous and efficient service to all customers. Additional responsibilities include oversight of safety, customer experience, and productivity. Principal Responsibilities Ensure compliance with all required safety policies and procedures. Analyze daily route information and implement changes to daily routing to ensure efficient, proactive, and immediate improvements to route standardization, efficiency and accuracy using the internal routing platform. Use routing system visibility and flexibility to analyze and respond to same‑day changes or next‑day planning for the service needs of customers to ensure on‑route efficiencies and improve route design by identifying patterns and improvement areas. Ensure all routes are closed on time by verifying the data for accuracy and making the close route process durable. Quickly and proactively evaluate and resolve problems that may arise while trucks and drivers are in transit. Proactively manage driver safety and security of company assets and provide direction to drivers. Collect, interpret, and analyze various types of logistics data including inventory, asset reliability, and other route data to make decisions that increase overall routing accuracy. Be in constant communication with drivers to evaluate route progress and make sure they have all necessary information. Evaluate and address driver performance issues or concerns for resolution. Understand route sequencing to drive efficiency. Respond to missed pickups and service commitments by scheduling customers accordingly. Evaluate and educate drivers regarding missed pickups and develop strategies to avoid any future missed‑pickup failures. Create routes with maximized capacity and review loads per driver per day goals to maximize profitability. Monitor daily routing activities and resolve issues to ensure pickup and delivery are on time. Evaluate and assess the need for swing routes and verify all swing opportunities have been identified. Analyze trends in swing percentage to identify improvement opportunities. Be able to expect the unexpected and monitor and adjust today and tomorrow’s plans throughout the day. Understand daily disposal plans to help identify optimal disposal sites for each load to hold drivers accountable to adhering to assigned disposal sites. Meet to discuss disposal plans and recommendations with the Operations Manager and make updates if any inter‑company or 3rd‑party changes occur. Determine if service requests can be pulled forward to drive efficiency while also providing the best experience for customers. Perform other job‑related duties as assigned. Customer Experience Courteously interact with customers, as required. Design routes to be the first defense against customer service issues, ensuring compliance with hours of service and weight regulations. Analyze and prioritize the promises made to customers to ensure service commitments are met. Keep Call Center communication updated daily. Continuously assess and communicate to reduce missed pickups and improve communication between the division and customers. Evaluate route issues that may cause delays and utilize available tools to communicate to impacted customers. Continue to review routing media to process service exceptions, general messages, and extra service information to meet customer needs. Ensure the highest level of customer satisfaction by adhering to and executing universal service commitments. Qualifications Analytical and problem‑solving skills. Strong written and verbal communication skills. Ability to work in a fast‑paced environment with rapidly changing priorities. Skillful with Microsoft Office Suite or similar software. Ability to understand and execute time‑sensitive tasks. Experience in a customer‑facing position. Two years of prior experience working in a dispatcher or similar leadership role preferred. Benefits Comprehensive medical benefits coverage, dental plans, and vision coverage. Health care and dependent care spending accounts. Short‑ and long‑term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs. Retirement plan with a generous company match. Employee Stock Purchase Plan (ESPP). Paid Time Off (PTO). Benefits: EEO Statement Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4. #J-18808-Ljbffr