Operations Specialist - PNC Wealth Management

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Specialist within PNC Wealth Management, you will be based in Cleveland, OH at the 1900 E. 9th Street location. PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Executes complex transactions/processes of moderate to high risk and financial value utilizing standard policies and procedures. May have specific responsibility for one or multiple specialized products or functional areas. Identifies and addresses exceptions, serves as a point of escalation for complex transactions, and partners internally with service partners to route calls, documents or other action items to complete transactions. Interact with external customers to complete transactions, ensure the appropriate materials and documentation are available, and provide consultation and advice to internal and external customers. Review existing processes, recommend improvements and drive implementation; serve as a subject matter resource for process improvement projects; train and onboard new hires. Review transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures. Participate in risk mitigation activities. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. The following is a summary of required and preferred attributes: Preferred Skills : Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results‑Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP) Competencies : Accuracy and Attention to Detail, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Solving, Process Management, Products and Services, Standard Operating Procedures Work Experience : Roles at this level typically require a university / college degree with less than 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Education : Bachelor’s Degree is preferred. Certifications / Licenses : No specific certifications or licenses required. Pay Transparency : Base Salary $40,000.00 – $68,750.00 (may vary by geographic location and individual experience). Benefits Medical, prescription drug, dental and vision coverage (with Health Savings Account feature) Employee and spouse/child life insurance; short and long‑term disability protection 401(k) with PNC match, pension and stock purchase plans Dependent care reimbursement account; back‑up child/elder care; adoption, surrogacy, and doula reimbursement Educational assistance, including select programs fully paid Robust wellness program with financial incentives Paid time off: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; 15 to 25 vacation days each year (depends on career level and years of service) Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. #J-18808-Ljbffr PNC Financial Services Group, Inc.