Telecommunicator

About the Role As a Telecommunicator in aviation, you’ll be the unseen essential link. From 911 emergencies to supporting emergency landing procedures and airport operations, you'll coordinate communications that keep our airport humming 24/7. Working side‑by‑side with a tight‑knit crew of skilled Telecommunicators and reporting to the Telecommunications Supervisor, you’ll help guide the safe and efficient response to situations involving police, fire, EMS and airport operations. Every shift is a new flight path—routine or unexpected—and your calm coordination helps ensure a smooth landing every time. If you’re looking for a career where you’re always in the loop, never grounded, and your voice keeps the airport moving, we’re ready for you to join the team. Compensation Maximum – Based on experience Minimum – $19.76 What You’ll Do Provide efficient response to emergency and non‑emergency calls for assistance concerning crimes, fires, rescue needs, FAA flight information, maintenance, parking services, or other general information. Effectively prioritize and document calls for service to include location, jurisdiction, action, and agency to dispatch. Operate an 800 MHz radio system to contact Law Enforcement, Emergency Services, Fire, Airport Operations, Traffic Control, Information Services, Maintenance, FAA, Parking, and other units; provide information about the situation in real time and dispatch appropriate personnel. Operate a computer‑aided dispatch system (CAD) to receive, review, and prioritize emergency and non‑emergency calls and requests for assistance from airport employees, tenants, passengers, and government agencies, including public and private entities. Take appropriate action based on established policies and procedures. What You Need Education High school diploma or equivalency Experience 6 months of experience in dispatching, call center, or other related experience, or educational equivalent. Licenses or Certifications NC Driver’s License DCI Operator Certification (able to obtain within 6 months) Location On‑site RDU Airport Campus Benefits At the Authority, we appreciate you and care about your health, happiness, and future. Our benefits start on day one, including medical, dental, vision, tuition assistance, employee discounts, and perks like an on‑site gym, a dedicated wellness team, and frequent company and team outings. For a full list of benefit offerings, check out the RDU.com Careers Page. A detailed job description will be provided during the interview process. #J-18808-Ljbffr