Account Manager

Who is Acorn:
Acorn is a leading and innovative influencer marketing company that creates genuine relationships between consumers, shoppers, influencers, and brands by generating and amplifying actionable content. We drive client satisfaction by anticipating their needs, constantly bringing new opportunities to their attention, and through seamless, agile execution. Our “best in class” recruitment practices, unique tech enabled solution, and digital expertise drive impactful storytelling across the full marketing funnel and diverse audiences. We are an employer passionate about career development and recognized for fostering a service-minded culture for our clients, influencers, and one another.

Description:
As an Account Manager, you will be responsible for leading client relationships for our business, as well as managing a team of Senior Account Executives/Account Executives that work directly with our influencers to build user generated content for brands for multiple retailers. The Account Manager provides full client service support, budget oversight, and strategic planning for campaign execution. This includes maintaining a high level of awareness with client activities, detail-oriented program and project management, and professional communication. 

Responsibilities:

• Acorn liaison to clients. Builds trust-based partnerships with client teams and agency partners. Acts as day to day contact and client-facing schedule management and communication. Communicates client ways of working and preferences and integrates with Acorn best practices. Provides weekly client updates
• Manage budgets as needed with oversight from Manager. Handles influencer payment approvals
• Prepares and delivers client Kickoff and alignment of deliverables and timelines. Facilitates client approvals on campaign content and creative. Manages timelines internally and with client
• Responsible for internal and external campaign kick off and Post Analysis scheduling and communication
• Reviews and approves ALL influencer selection and ALL creative being delivered to client
• Manages Client Service Tracker Updates
• Creation and delivery of Post Analysis along with sales, plus case studies, as needed
• Mentors and develops Senior Account Executive and Account Executives with Individual Development Plans (IDP) and growth plans. Lead Biweekly 1:1 with team members 
• Contributes to recruiting, hiring and training for direct reports with support of Associate Directors and Vice President of Client Success
• Leads sales updates. Communicates closely with seller and client requests and updates
• Handles Monthly/Quarterly reconciliation campaigns updates as needed

Experience:

• Preferred 3-5 years of relevant working experience preferably in: Marketing, Digital Media, Client Service, Public Relations or Advertising
• Preferred 1-2 years of formal or informal people management experience

Education:

• Bachelor's Degree in Marketing, Business, AD/PR, Communications or other related fields or equivalent prior work experience

Benefits: 

• Medical, Dental, Vision, Short/Long-Term Disability, Life/AD&D
• 401k - Employer match
• HSA - Employer contributes 
• Flexible Vacation & PTO plan
• Paid Maternity / Paternity 
• Paid Holidays
• Remote/Flex day schedule
• Laid back office environment

BE THE GOOD
We act with integrity, humility, and altruism inside and outside our company. We promote diversity, equity, inclusion, and belonging in every aspect of our business. We cultivate a safe workplace where everyone feels respected, engaged, and able to reach their full potential. Bottom line: We give a shit.

EXPERTISE
We take pride in our work, holding ourselves to a high standard of executional excellence. We continually work to expand our skills and master our craft. Our approach sets a precedent and reverberates throughout our always-changing industry, inspiring adaptation among brands, platforms, and agencies.

GROWTH MINDSET
We bias towards action, starting with "what is possible?" instead of being stuck in scarcity. We embrace challenges and welcome feedback as opportunities to improve what we do and how we do it. We find joy in the process and are fueled by our curiosity to master complex problems. We aren't afraid to take calculated risks or operate in ambiguity, recognizing that imperfection is a part of progress.

EMPATHETIC DIRECTNESS
We provide feedback with courage, openness, and empathy- internally and externally, across departments, and at all levels. We do the right thing, even when it's hard. We aim to understand (not judge) and teach (not take over). Our feedback is empirical and focuses on behaviors and outcomes.

ALL IN
New Engen is our company. We believe in what we are building together and put the team first in order to accomplish our shared goals. We reject apathy and cynicism and do everything we can to help each other win. Being All In is not about the hours we log, nor does it mean that we agree on every decision. Rather, it is a mentality of common purpose that guides how we engage, reach consensus and show up for our clients and teammates.

Acorn: the Influence Company is headquartered in Rogers, AR. This position is a hybrid role.