Service Manager

Job Description
Our client provides innovative cooling, heating, dehumidification, and power solutions for our customers nationwide. They rent out a vast array of equipment, including portable air conditioners, chillers, heaters, and generators, helping clients save time and money while enhancing their operations and memorable events.

Our client is immediately hiring Service Technicians to join their dynamic team, all levels available starting at Entry Level up to Senior Technicians.

Position Summary The Service Manager at Mobile Air is responsible for managing branch operations and supervising a team of 1-12 Service Technicians to enhance customer satisfaction and operational efficiency. This role emphasizes effective communication and collaboration with sales personnel to meet client needs.

Key Responsibilities Ensure timely and high-quality service for customer orders.

• Oversee equipment installation, including gas connections and ductwork.
• Adhere to safety protocols and use appropriate safety gear.
• Conduct equipment start-ups, repairs, and maintenance of HVAC systems.
• Manage logistics for equipment pick-up, reconditioning, and storage.
• Leadership of the service team, fostering a positive work environment, and conducting performance evaluations.
• Implement and monitor service processes to improve customer experiences.
• Ensure safety practices and inventory management align with company standards.
• Train Technicians on maintenance and installation of equipment.
• Collect and respond to customer feedback to achieve operational goals.
• Perform additional duties as assigned.

Work Schedule:

• This position may require working a rotating on-call schedule and being available for evenings, weekends, and holidays during peak seasons. Travel may also be necessary. Overtime and double-time pay rates apply for applicable hours worked.

Join the team of dedicated professionals and contribute to the success of our HVAC operations while advancing your career in a fast-paced environment!

Requirements

Qualifications

• 2-5 years of experience in the HVAC rental industry, preferably in management.
• Preferred qualifications: Associate's degree, 2-year HVAC certificate, or Universal Refrigeration Certificate.
• 1-3 years of supervisory experience.
• Proficiency in Microsoft Office and experience with MRP or rental software.
• Strong organizational skills and independent work capability.
• Detail-oriented with excellent communication abilities.
• Ability to lift/move up to 50 lbs. safely.
• Valid driver's license and meets DOT and MVR requirements.
• Customer service oriented with a mechanical aptitude and eagerness to learn.

Benefits

Benefits

• Full-time positions with overtime and weekend opportunities
• Competitive hourly pay with quarterly bonus opportunities
• Health, Vision, and Dental Insurance
• Life Insurance
• 401k with company match
• Paid time off (vacation, sick days, holidays)
• Career development and advancement potential
• Employee discount programs

We are committed to delivering a rewarding experience to our customers and a stimulating career environment for our employees.

Serendipity Recruiting is an Equal Opportunity Employer.

CHECK OUT OUR CAREER PAGE.

"Changing client's lives, one candidate at a time."