Call Center Operations Manager

$80k - $100k

Frederick Fox

Call Center Operations Manager | Denver, CO

$80,000–$100,000 base salary + performance bonus up to 10%

100% onsite

Frederick Fox is partnering with an established financial services company seeking a Customer Service Manager to lead its client support team. This opportunity is ideal for a hands-on leader who enjoys developing people, resolving complex issues, and improving the customer experience.

What you’ll do:

Lead, coach, and develop a customer service team.
Oversee daily service operations and serve as the escalation point for complex inquiries.
Partner with internal departments to resolve issues and provide timely, accurate support.
Track service performance and identify opportunities to improve processes.
Maintain accurate customer records and uphold company policies and service standards.

What we’re looking for:

5+ years of customer service or client relations experience, including 2+ years in leadership.
Experience in equipment finance, commercial lending, leasing, or banking preferred.
Strong communication, problem-solving, and relationship management skills.
Familiarity with CRM systems and Microsoft Office.
Bachelor’s degree in a related field or equivalent experience.

Interested in learning more? Send me a message for a confidential conversation!

Apply

Vacancy posted 1 day ago

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