Automotive Service Advisor

Job Description

Job Description

Mark's European in Post Falls, ID, is thrilled to invite a fresh Service Advisor to our vibrant team! We are a locally-run automotive service team dedicated to our team members and wonderful customers. Our Mission at Mark's European is to provide automotive service excellence to our community by maintaining the highest level of training for our employees, providing ethical, quality automotive repairs and services, and developing long-lasting relationships with our customers. Come aboard Mark's European and become a member of our acclaimed team, acknowledged as the Auto Repair Best Of by North Idaho's Business Journal multiple years!

$70,000 - $100,000+ yearly base + Commission

A Mark's European Service Advisor is on a team responsible for the effective operation of the Post Falls location. With responsibility for ensuring operations are delivering expected sales volume and customer service results, the Service Advisor is critical to the success of the location. In this role, there is a wide range of responsibilities, including:

• Managing the daily customer care operations.
• Meeting sales and profitability objectives through effective management of resources.
• Creating and ensuring an environment of superior customer service.
• Ensuring that policies and standards are reflected in all areas of service center operations, communications, and personnel.
• Maintaining an organized and efficient daily schedule.

• Verify warranty and service contract coverage to ensure customer satisfaction and maintain accurate records.
• Identify automotive issues by actively listening to customer descriptions, checking maintenance records, and examining service schedules.
• Coordinate with Technicians to ensure comprehensive servicing of customer vehicles.
• Create detailed repair orders (RO) outlining symptoms, problems, causes, and necessary repairs.
• Establish and maintain strong customer relationships by explaining estimates, setting expectations for vehicle return, and addressing concerns promptly.
• Document automotive problems and planned corrective actions meticulously.
• Stay updated on industry trends and advancements through educational opportunities.
• Uphold the organization's reputation by taking ownership of tasks and seeking ways to enhance job performance.

Our Mission is to provide automotive service excellence to our community by maintaining the highest level of training for our employees, providing ethical, quality automotive repairs and services, and developing long-lasting relationships with our customers.

Benefits

• 401(k) with matching contribution
• Uniforms provided
• Health, vision, and dental insurance
• Paid time off
• Exceptional company culture
• Training and education opportunities
• Incentives
• Company parties
• And much more…

Our expert team has been well-trained to become leaders in our industry to put you back on the road quickly and happily. We look forward to having you join the team!