Client Service Representative

Responsibilities Greeting visitors and answering telephones Guiding clients and their pets to exam rooms Scheduling and confirming appointments Placing outbound calls for follow‑ups and reaching out to prospective clients Presenting and explaining fees, including processing payments Recommending, selecting, and obtaining products and services, including prescriptions Answering questions regarding products and services and educating clients on general animal husbandry and non‑medical pet care (e.g., heartworm prevention, housebreaking, and flea & tick control) Managing medical records, charts, reports, and correspondence Qualifications At least one year of proven experience helping customers High School Diploma/GED or equivalent Excellent listening and communication skills Compassion for pets and people, and awareness of others’ reactions Proven decision‑making skills to choose the most appropriate course of action Ability to integrate new information into problem‑solving Proficiency in Microsoft Office Willingness to work non‑traditional hours, including nights, weekends, and holidays Ability to lift up to 40 lbs and tolerate hazards associated with pets (allergies, contagious diseases, noises, odors, bites, scratches, animal waste) Compensation Pay range $18.00 to $20.00 per hour. Benefits Medical, dental, and vision coverage Paid vacation/sick days for full‑time employees 401(k) plan Generous employee pet care discounts Other benefits as part of a comprehensive package We are proud to be an Equal Opportunity Employer. Veterans and disabled individuals are encouraged to apply. For a complete EEO statement please see our career page at vcacareers.com. #J-18808-Ljbffr