Full Time Retail Display Installer- Technology
$19 per hour2020 Companies
Merchandising Field Service Representative
2020 Companies is hiring a full-time merchandising field service representative!
The field service representative plays a crucial role in executing shared services projects in partnership with and under the guidance of the shared services field management team.
The field service representative role involves a broad range of responsibilities, focusing on execution, exceptional communication, leadership, follow-through on tasks/timelines, and coordination within the shared services division. The representative will perform various tasks, including break-fix repairs, display installation, and general merchandising.
What's in it for you?
- Hourly pay $19.00 per hour
- Next-day pay on-demand with DailyPay
- Eligible for medical/dental/vision benefits
- $30 per month in technology reimbursement
- Paid time off
- Paid mileage and drive time
- Flexible scheduling
- Variety of job tasks
- Career pathing and growth opportunities
Key Responsibilities
Execution & Coordination:
- Participate and occasionally lead activities within the shared services - local/area markets and division-wide, ensuring accurate tracking and execution of all work functions across various markets
- Respond and remain responsible for consistent communication with field services management and field representatives (within 24 hours of contact)
- Complete 30 hours of field work on average per week within a 12 month period
- Responsible for keeping their availability updated and accurate
- Fully complete all assigned jobs on or before scheduled end dates
- Lead, installing, and building displays, end caps, fixturing
- Maintaining and updating displays according to planograms/client requests
- Conducting break-fix repairs to ensure displays and fixtures are fully functional
- Lead early projects, overnight and early morning installations, and installations involving a team of 2+ people and provide solution feedback
- Manage virtual software teams and ensure successful execution of related tasks and timelines
- Work independently and lead teams in a fast-paced environment
- Participate and complete a variety of training and certification programs
- Accurately track, manage, record, and communicate activity via designated systems/workflows
- Available for weekend, holiday, and early morning assignments as needed
Scheduling / Planning
- Your hours and locations may vary weekly, including occasional weekends, some early morning hours, and/or holidays based on store/client requirements. This role involves leading, coaching, and executing multiple job functions as agreed upon
- Accept and schedule all assigned jobs within 48 hours of receipt
Team Management
- Provide daily communication, direction, training, and guidance to the team, ensuring team members have access to job knowledge, the ability to have questions answered, and role clarity
- Contribute to the team's success by assisting other members and ensuring that team goals, such as weekly and monthly job timelines, are met/completed
- Follow up on timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections
Project Execution
- Implement shared services initiatives effectively, ensuring alignment with organizational goals and timelines
Relationship Development
- Build and maintain strong relationships within the shared services team: local/regional markets, clients, and other stakeholders
- Act as a leader and mentor, fostering collaboration and communication across all levels of the organization, especially within the local market and direct supervisors
Travel & Project Execution
- Travel to all assigned locations within the market and region as required for projects and programs
- Support local market and regional teams in executing all projects assigned to the shared services division
Leadership & Cross-functional Work
- Demonstrating professionalism, effective communication skills, and strong leadership abilities while representing the company
- Setting a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members
- Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success
- Lead and perform various tasks across different divisions, ensuring shared services integrate seamlessly into the daily/weekly workflow
Customer & Client Satisfaction
- Ensure customer and client satisfaction is met/continually improved upon according to established shared service field KPIs as determined by field management
- Look for opportunities to address and course-correct behaviors while being open to feedback
Qualifications
Age / Eligibility
- Must be 18 years or older (due to insurance requirements)
- Must be authorized to work in the United States
Availability
- Flexible availability Monday through Friday
- Weekend and holiday availability as needed
- Early morning and late-night availability as needed. Maintain a minimum of 30 hours of fieldwork (on average) within a 12-month period
Physical Abilities
- Climb a ladder up to 10 feet in height
- Safely lift and carry up to 60lbs
- Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead
Adaptability
- Ability to adjust to the ever-changing variety of tasks and work environments
Communication Skills
- Effective communication abilities, primarily via phone, text, and email, to coordinate tasks and provide updates to the team and management as needed
- Perform other tasks the shared services manager assigns within the specified timeframe
- Respond and remain responsible for consistent communication with upper-level leadership and internal/external stakeholders quickly (typically within 24 hours of contact, but may vary depending on the project/assignment/task/client/location being supported)
Education
- A high school diploma or equivalent is typically required
- Previous retail or merchandising experience is beneficial but not mandatory
Experience Preferred
- Installation and merchandising experience
- Proficiency in assorted hand/power tool usage
- Ability to follow planogram (POG), directives, and secondary communication.
Technology
- Must own an Android or Apple mobile device to upload photos and data
- Must be able to successfully navigate various communication platforms and applications independently
Training
- Must complete all training assignments and tasks within a designated time frame
- Agents are expected to be able to work collaboratively and autonomously
Transportation and Travel
- Must have reliable transportation
- Valid driver's license and proof of insurance
- Willingness and ability to travel up to 60% of the year
- Willingness and ability to work, including overnight, early morning, and holiday hours as needed
Leadership & Communication:
- Superior leadership skills and strong professional communication and presentation skills
- Ability to make sound decisions, show good judgment and problem-solve effectively
- Capable of working autonomously with excellent time management and reporting skills
- Ability to successfully lead a team, fostering a result-driven environment with consistent open communication
- Identify, address, and communicate challenges related to shared services field operations, offering solutions and process improvements when necessary
$16.5 per hour
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