Executive Director, Travel Management and Advisory Marketing

Job Description

Join JPMorganChase to shape the future of travel marketing at scale — where your strategic vision, leadership, and creativity will influence how millions of clients and travelers experience world-class travel solutions. This is a rare opportunity to build and lead a high-impact marketing organization across some of the most recognized names in corporate and luxury travel. You'll work at the intersection of brand, performance, and innovation, with the resources and reach to make a lasting mark.

As the Executive Director of Travel Management and Advisory Marketing in the Chase Travel Group, you will set the strategy and lead marketing execution across our Travel Management and Advisory businesses. You will develop integrated programs that drive client acquisition, deepen engagement, strengthen brand positioning, and support growth across corporate travel, luxury leisure travel, and advisor channels. You will lead a high-performing team, build scalable marketing capabilities, and use customer, client, and performance insights to deliver measurable outcomes across a complex, multi-brand travel ecosystem.

Job responsibilities

• Set and align marketing strategy across corporate travel, luxury leisure, and advisor-led businesses, connecting priorities to clear growth, engagement, and brand objectives
• Lead integrated acquisition and demand-generation strategies that expand qualified lead flow, support revenue growth, and engage priority commercial, luxury leisure, and advisor segments
• Partner with Sales and Account Management to strengthen go-to-market plans, client communications, enablement tools, and campaigns that support conversion and relationship growth
• Lead lifecycle and relationship marketing strategies that deepen client, traveler, and advisor engagement, retention, loyalty, and advocacy
• Define strategic narratives, positioning, and value propositions for the Travel Management and Advisory businesses, ensuring consistent brand standards across all touchpoints
• Oversee content, email, digital, social, events, thought leadership, and partner marketing programs, ensuring a cohesive experience across channels and brands
• Build scalable planning, operations, governance, measurement, and reporting capabilities that improve marketing effectiveness, accountability, and speed-to-market
• Partner with Product and Technology on CRM, website, content management, and marketing technology modernization to strengthen targeting, personalization, and digital experiences
• Establish performance frameworks and a test-and-learn agenda that translate data and client insights into actionable optimization and investment decisions
• Build, lead, and develop a high-performing organization, fostering accountability, collaboration, innovation, and strong talent development
• Provide clear executive-level recommendations, business cases, performance updates, and risk assessments to senior leaders and cross-functional stakeholders

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent experience
• 10 years of progressive experience in B2B, B2C, lifecycle, performance, brand, or integrated marketing
• Demonstrated success setting marketing strategy, leading organizations, and delivering measurable business growth
• Experience building and executing multi-channel strategies across digital, content, CRM, social, paid media, events, and relationship marketing
• Proven ability to lead complex, cross-functional initiatives and drive alignment in a large, matrixed organization
• Strong understanding of acquisition, lifecycle engagement, brand positioning, customer experience, and performance measurement
• Analytical mindset with the ability to translate customer, client, market, and performance insights into strategic decisions
• Exceptional executive communication, presence, and stakeholder management skills, with the ability to influence senior leaders
• Proven ability to build, lead, and develop high-performing teams and future leaders

Preferred qualifications, capabilities, and skills

• Experience in travel, hospitality, loyalty, premium consumer, commercial services, or another relationship-led industry
• Experience marketing to both business and consumer audiences across complex or multi-brand portfolios
• Experience with CRM, CMS, marketing automation, audience targeting, and personalization platforms, including Salesforce Marketing Cloud or Adobe Experience Manager
• Background leading brand transformation, digital modernization, customer engagement, or marketing operating model change
• Experience building thought leadership, advisor or sales enablement, event marketing, and strategic partnership programs

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.