Customer Service Representative

Customer Service Representative

The Customer Service Rep will be the first point of contact for new and existing customers insurance questions and will deliver a quality customer service experience that builds rapport and long-term relationships to encourage renewal/repeat business. This position requires the associate to gain knowledge and stay current of all procedures, products and programs to ensure department standards and guidelines are met. Regular, on-time attendance is an essential function of this role.

Responsibilities include:

• Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary.
• Convey information efficiently, effectively, and appropriately to meet the needs of the customer.
• Strive for first call resolution to provide "best in class" service.
• CSRs are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, which include Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, Average Speed of Answer.
• Call types range from but are not limited to answering first notice of loss claims calls, taking payments, reinstatements, billing questions, online reset passwords etc.

Qualifications/Skill sets:

• Ability to work in a fast-paced team environment.
• Dedicated to providing positive customer experience.
• Communicate clearly and professionally over the phone.
• Strong technical background/ability to multi-task in several systems at once
• Willingness to learn new material and systems/applications.
• Accountable and reliable
• Bilingual preferred but not required.

Requirements:

High school diploma or equivalent; some college is a plus!

Property/Casualty Insurance License preferred but not required

2 or more years of insurance sales/service experience preferred

Demonstrated job stability and attendance records

Remote working experience a plus

Solid computer, grammar, and multi-tasking skills

Compensation: Starting pay ranges from $20.00hour - $23.00/hour based on the candidate's experience and education. Office Hours: M-F 7a 7p CST.

*In addition to regular hourly pay, there is an annual Performance Bonus Potential.

Benefits Included: Immediate health & dental benefits, paid vacation and holidays, a 401k match, profit sharing, tuition reimbursement policy.

Markel office locations. Markel locations are Pewaukee, WI., Omaha, NE., Glen Allen VA., Henderson NV. If located near Markel office location, Hybrid work schedule is required.

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

The salary range for this position is $16.36 - $34.05. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.

Markel Group (NYSE MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you:

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

• All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.
• All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to View email address on click.appcast.io.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to the View email address on click.appcast.io.

No agencies please.