Logistics Associate

Position Summary At UPLIFT Desk, we’re not just building ergonomic workstations—we’re shaping how people work and live. As the ecommerce industry leader in height‑adjustable desks, we’ve grown by delivering innovative, customer‑focused solutions that promote health, productivity, and well‑being. Our success is rooted in our core values: Customer Obsession, Innovation, Accountability, and Results Oriented. As a Logistics Associate, you will be responsible for monitoring outbound shipments, identifying and resolving delivery issues, and ensuring orders are delivered accurately and on time. This role plays a critical part in maintaining a high‑quality customer experience by proactively managing carrier performance across parcel, freight, and international shipments. This position is ideal for someone with hands‑on logistics experience who takes ownership of problems, works with urgency, and can effectively troubleshoot issues in a fast‑paced ecommerce environment. You will partner closely with Fulfillment, Purchasing, and Logistics teams to resolve issues, prevent disruptions, and support efficient operations. What You’ll Bring 1–3 years of experience in logistics, shipping, or carrier operations (parcel, freight, or ecommerce fulfillment) Experience monitoring shipments and resolving delivery exceptions, delays, or claims Familiarity with FedEx, UPS, LTL, and/or international shipping processes Strong attention to detail with a sense of urgency and ownership Ability to prioritize and manage multiple issues simultaneously in a fast‑paced environment Reliable, punctual, and demonstrates a strong work ethic with a team‑first attitude Bonus Points For Experience working in an ecommerce or direct‑to‑consumer (DTC) environment Familiarity with ERP systems (NetSuite or similar) Experience identifying trends and driving process improvements in logistics operations Experience working directly with carriers to resolve issues or improve performance Forklift experience or general warehouse operations exposure What You’ll Do Monitor outbound shipments and proactively resolve delays, damages, and delivery exceptions Communicate with carriers (FedEx, UPS, LTL, etc.) to investigate and resolve shipping issues Track and manage shipment status to ensure on‑time delivery and accuracy Assist in resolving parcel and freight claims, including documentation and follow‑up Identify recurring issues and elevate trends or opportunities for improvement Partner with Fulfillment, Purchasing, and Logistics teams to prevent disruptions Maintain accurate records of shipments, issues, and resolutions Support continuous improvement efforts to increase shipping accuracy and efficiency Follow standard operating procedures while identifying gaps or inefficiencies Assist with general warehouse and logistics operations as needed Benefits A merit‑based environment that rewards growth and accomplishment regardless of seniority Generous paid time off 4% 401K company matching with instant vesting (after one year) Excellent group health insurance available to employees and dependents, including domestic partners (medical plan, 2 dental plans, and a vision plan to choose from) Flexible spending account (FSA) for health care and child care costs Company‑paid & supplementary life insurance; long‑term & short‑term disability Free UPLIFT Desk (after one year) 50% discount on all UPLIFT products Free healthy (and not so healthy) snacks and drinks On‑the‑job training and skills development A supportive and engaging work culture that promotes healthy living Position Details Compensation: $20+ hourly Type: Full‑time Employee Status: Regular Work Schedule: Monday - Friday, 8am-5pm, 40 hours per week Location: Austin, Texas Equal Opportunity Employer (EEO) UPLIFT Desk believes in building an organization whose staff reflects the true diversity of our community. We hire, promote, and reward employees based on results and professional performance. UPLIFT Desk provides equal employment opportunities to all employees and applicants without regard to religion, sex, age, sexual orientation, gender identity, race, creed, color, national origin, alienage or citizenship status, marital status, partnership status, ancestry, disability, or veteran status. #J-18808-Ljbffr UPLIFT Desk