Operation Supervisor

The BOSH Supervisor will support the BOSH Team and by extension our Customers via offering real-time support and development to the BOSH Team. In addition to supporting the BOSH Team, the Supervisor will interface with other departments, such as Customer Service, Verifications, FIS and EFG.

In the Role

• Effectively supervise the BOSH team
• Proficiency in Microsoft Office, especially Excel (Spreadsheets) - SQL competency strongly preferred
• Strong planning and efficient follow up
• Ability to learn quickly and remain flexible
• Appropriately communicate with leadership and stakeholders
• Conduct monthly development plans and deliver detailed feedback conversations for performance improvement.
• Daily and monthly review of team member metrics and stats.
• Provide coaching, direction, training, counseling and support for team members as needed.
• Establish accountability cadence to ensure team members meet or exceed individual and support efforts to meet or exceed team goals.
• Help produce daily worklists and properly track production
• Assess, evaluate and make recommendations regarding capacity, work lists and procedures
• Become competent and maintain proficiency with departmental systems, policies and procedures

Requirements:

• High School / GED Diploma
• 1 year of supervisory experience or a minimum of 4 years of back-office customer service experience.
• Strong problem-solving skills
• The ability to coach, develop and lead BOSH team members
• A high degree of self-management to successfully prioritize workflow and apply strategic techniques to identify process improvements.
• Interpretation of procedures and instructions to choose the best resolution alternative.
• Prior supervisory or management experience preferred

Preferred qualifications include:

• Back Office banking experience

Location: Baltimore, MD hybrid schedule


Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.