Office Administrator & Customer Service Specialist

Job Description

Job Description

Description:

WHO WE ARE 

As a leading seed supplier, Millborn offers a vertically integrated supply chain, a robust seed lineup, and an unmatched support team. Our expertise allows us to serve a wide range of customers and seed needs across North America.

Since 1987, Millborn has focused on being the single source for any seed need, no matter our customers’ goals. Our broad product offering, operational capabilities, and experienced team allow us to deliver the seed, service, and support our customers need.

Team Millborn is made up of people who do the right thing, no exception. We are authentic, genuine, and committed to excellence in everything we do.

POSITION OVERVIEW

The Office Administrator & Customer Service Specialist in Hemingford supports the sales and processing efforts at the location by managing customer communication, scheduling, order details, inventory transactions, and other administrative needs. Approximately 25% of this role will support seed cleaning and production when office workload allows. This position helps keep both the office and operation moving efficiently while ensuring customers have the best possible experience.

KEY RESPONSIBILITIES

• Support daily communication, scheduling, and product coordination so seed processing and customer needs stay on track.
• Process inventory receipts, transfers, and dirty-to-clean seed conversions accurately and on time.
• Serve customers with clear communication, helpful follow-up, and accurate order information.
• Enter, update, and support sales orders, walk-in orders, order tags, and related paperwork.
• Help manage the order schedule, scale ticket reconciliation, and manufacturing order creation and posting in SalesPad.
• Coordinate office needs, supplies, and facility-related support to keep the Hemingford location organized and ready for business.
• Spend approximately 25% of working time assisting with seed cleaning and production when office workload allows.
• Operate seed-cleaning equipment according to the processing schedule and quality specifications, including basic machine troubleshooting.
• Package cleaned products and assist with loading, unloading, and preparing outbound shipments as needed.
• Maintain a clean and safe work environment in both office and production areas.
• Work closely with other departments and teammates to solve problems, shift priorities, and support the location's daily workload.
• Take ownership of assigned work, follow through on details, and jump in where needed to help the team succeed.

• Exceptional growth-mindset approach with all team members
• Exceptional communication skills, both written and verbal
• Able to work independently and clear workload without supervision
• Thrive under pressure in a progressive, fast-paced environment
• Positive mindset through challenging, high-volume workloads
• Impeccable attention to detail and follow-through
• Above-average Microsoft Office Suite skills
• Ability to learn inventory and order management programs
• Comfort working around seed-cleaning equipment and willingness to learn basic machine operation and troubleshooting
• Ability to lift up to 60 pounds and work in a production environment
• Forklift experience preferred
• Willingness to work overtime and weekends during peak seasons as needed