Customer Service Representative

Customer Service Representative

Responsible for all aspects of customer satisfaction from processing orders to generating shipping paperwork. Manages higher volume/higher dollar production accounts.

Principal Duties and Responsibilities:

• Receive, evaluate, and process customer orders.
• Interact with customers to fulfill their requirements
• Produce shipping documents for other's customers as well as their own.
• Interact with Planning and Manufacturing to meet customer requirements
• Attend meetings as needed.
• Generate reports such as CSR, Booked Orders, and Priority Reports
• Follows the Quality Management System requirements as outlined in the applicable QMS procedures and work instructions; and suggests ways for continual improvement
• Follows EHS rules and regulations and suggests ways for continual improvement
• Promptly reports quality problems, personal injuries and unsafe conditions.
• Maintains a clean and orderly work area

Competencies Required:

• Understands the manufacturing, packaging, and distribution processes at Skokie.
• Ability to read and interpret documents such as Customer Purchase Orders, EDI and Oracle Reports.
• Ability to write routine reports and business correspondence.
• Ability to effectively present information and respond to questions from customers or employees.
• Ability to read and understand procedures, work instructions, safety rules and warning signs.
• Analytical abilities necessary to plan and prioritize own work, complete work on schedule, manage multiple priorities and maintain required records and logs.
• Interpersonal skills necessary to exchange information with engineering, purchasing, planning, manufacturing, packaging, shipping, and customers.
• Proven ability to learn new concepts and processes and utilize them within a team as they apply to specific customers.
• Demonstrated skills in the operation of various computer programs including Oracle, Excel, Word, Access, Lotus Notes, and PowerPoint.
• Ability to access customer websites to process orders and/or shipments.
• Knowledge of the principles of Constraint Management and Just In Time.
• Experience with SAP is a plus

Nearest Major Market: Chicago