Front Desk Agent/Valet

Job Description Job Description Holiday Inn Express Atlanta Downtown (the “Hotel”) is seeking a Front Desk Agent who will also assist with valet operations. This position plays a key role in delivering an exceptional guest experience by ensuring smooth arrivals, departures, and professional handling of guest vehicles.

The ideal candidate provides service with integrity, efficiency, and a welcoming smile — from check-in to check-out.

Responsibilities

Welcome guests in a warm, friendly, and professional manner

Perform accurate guest check-in and check-out procedures

Respond to guest inquiries and resolve concerns promptly

Safely park and retrieve guest vehicles in a timely manner

Maintain awareness of lobby and front drive activity

Balance cash drawer by counting cash at the beginning and end of each shift

Assist and collaborate with housekeeping, maintenance, and other departments as needed

Follow hotel policies, brand standards, and safety procedures

Must be able to work AM, PM, overnight shifts, weekends, and holidays

Continuous standing and walking for the duration of the shift

Qualifications & Requirements

Valid U.S. driver’s license required (clean driving record preferred)

Prior hotel front desk experience required

Hotel Key PMS experience preferred

Prior experience with IHG brand hotels is a plus

Excellent oral and written communication skills

Strong multitasking and organizational skills

Ability to work in a fast-paced environment

Team-oriented and collaborative mindset

Self-motivated, dependable, and detail-oriented