IT Support Specialist II

Job OverviewUnder general direction, performs a variety of routine to medium computer (and their peripherals), networking and communications tasks in support of all Local-Area-Network (LAN) computers; familiar with the most recent computer operating systems on client and servers; maintain and support desktop hardware and software; perform a wide variety of technical duties involved in the installation, repair, and maintenance or personal computers, peripherals, servers and equipment. Respond to IT tickets assigned in support of multi-location users.ResponsibilitiesInstall new and/or update computer workstations, printers and peripherals, and client software for local and remote usersTroubleshoot and resolve computer and network problems; escalate and ask for assistance to resolve problems in a timely mannerRespond to assigned IT Tickets in a timely mannerDiagnose computer, network and communications problemsPerform software reloads and upgrades for computer systems and communications equipmentImplement computer/user controls to secure and promote the proper functionality of user community networked computersInterfaces with vendor technical support staff to deploy and resolve hardware, software, and networking issuesMaintains IT supplies and IT assets inventory and coordinates the disposal of all unwanted IT equipmentResponsible for monitoring and maintaining computer operations areaAdminister, deploy and support VOIP telephony equipmentMaintain effective working relationships with those contacted in the course of work; exercise time-management, documentation, organizational and communications skillsCommunicate clearly and concisely, both orally and in writing (English & National Language)Organize, prioritize, and coordinate daily workload activitiesAny other duties as assigned by managementSupervisory ResponsibilityThis position has no direct supervisory responsibilities.Work EnvironmentThis job operates in a professional office environment. This role routinely utilizes standard office equipment such as laptop computers, photocopiers, and smartphones. Prolonged periods sitting at a desk and working on a computer. Employees are required to wear company provided PPE as/when needed. PPE's may include safety shoes, safety glasses, face shields, FR clothing, cryogenic gloves, cryogenic apron, cut resistant gloves, safety gloves, hearing protection, hard hats & dust masks.Physical DemandsWhile performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.QualificationsAssociates degree, or equivalent work experienceMinimum of 4-5 years of experience in IT operations support capacityStrong verbal, written, analytical and communication skills (English & National Language); outstanding listening skillsA mature yet flexible personality suitable to interfacing successfully with all levels of personnelExperience with Microsoft Office Suite, Win7, 10 & 11 operating systems, Windows Server 2013 - 2019An intermediate understanding of cloud-based environments and computingWell rounded computer hardware and networking skillsAble to articulate issues, build consensus around recommendations, and define next stepsTeam oriented, self-starter able to work independently and customer focusedDisplay positive and constructive attitudeDisplay business and organizational maturityDemonstrates an outstanding work ethic and a sense of urgency to resolve issues quickly and efficientlyA continual desire and capability to learnHighly organized and detail orientedAbility to lift to 50 Lbs.Ability to travel < 25%EEOC StatementNikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.