Help Desk Specialist
The EDH Global
Overview This Help Desk Specialist will provide IT support to the enterprise customers. The IT Specialist is responsible for remote and on-site assistance; troubleshooting, resolving and/or escalating requests for resolution. This Help Desk Specialist must become familiar with proprietary applications, Microsoft Office 2016/o365 and Windows 10 platform. Also, the Help Desk Specialist will be responsible for imaging desktops/laptops. Additionally, the applicant will be required to inventory, configure and deploy telecom devices, desktop computers, laptop computers and tablets. The applicant must have enterprise level experience, excellent written, verbal and inter-personal communication skills, amazing telephone etiquette and a focus on providing outstanding customer service. Responsibilities Provide OPTIMAL customer support to all end-users to include top level senior executives and colleagues. Process customer requests from phone/email, etc.; update inventory records for all desktop/laptop/tablet/mobile device transactions. Configure, image, deploy tablets/laptops/desktops/mobile phones/peripherals on the Windows 7 or Windows 10 platform. Execute account management support to end-users via Active Directory and other OCFO applications; monitor system performance. Document all work/hardware/software transactions by creating/tracking/resolving or escalating tickets per defined SLAs. Offer IT support by analyzing issues with infrastructure, network, desktops, peripherals, laptops, tablets and minor server problems. Work independently and with team; convey technical information to non-technical customers. Must be able to lift/carry 40 pounds; travel to offsite locations and complete other duties as assigned. Qualifications Familiarity with proprietary applications, Microsoft Office 2016/o365 and Windows 10 Experience imaging desktops/laptops Inventory, configuration and deployment of telecom devices, desktop computers, laptops and tablets Enterprise-level experience Excellent written, verbal and inter-personal communication skills Amazing telephone etiquette and a focus on providing outstanding customer service #J-18808-Ljbffr The EDH Global
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