Service Coordinators- Across Areas of NY

Job Description

Job Description

Location: Hybrid with patient visits (5 Boros, Hudson Valley, Spring Valley)

Salary: $55K-$65K

The Service Coordinator will be responsible for managing a caseload of patients, ensuring individualized service planning, monitoring, and ongoing coordination of care. While this position is primarily remote, quarterly in-person visits to patients’ homes will be required. The ideal candidate has strong case management experience and is familiar with NHTD/TBI Waiver programs; however, applicants with other case management backgrounds are encouraged to apply.

Key Responsibilities For Service Coordinators:

• Serve as the primary point of contact for assigned patients and their families.

• Conduct initial assessments, develop individualized service plans, and coordinate needed services.

• Be able to manage a case load of up to 25 clients.

• Monitor patient progress and adjust service plans as necessary.

• Ensure compliance with state, program, and agency requirements.

• Maintain accurate and timely documentation for all patient interactions.

• Advocate for patients by connecting them with appropriate community resources and support services.

• Conduct quarterly in-person visits to patients’ homes 

• Collaborate with interdisciplinary teams, providers, and other stakeholders to ensure quality care.

Qualifications For Service Coordinators:

• College degree required 

• Minimum of 3 years of experience in case management, care coordination, or related services.

• Strong interpersonal, organizational, and problem-solving skills.

• Ability to work independently in a remote environment while managing a caseload.

• Willingness and ability to travel quarterly to patient homes across service areas.

Location: 5 Boroughs, Spring Valley, Hudson Valley Region