JBAB Operations Manager

Operations Manager

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like an environment where you can thrive, keep reading!

The Digital Modernization Group of Leidos currently has an opening for an Operations Manager to work at Joint Base Anacostia-Bolling. This is an exciting opportunity to use your experience helping the AFNCR ITS mission. In this mission we provide support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas are: IT Operations and Maintenance; Plans, Projects, and Engineering. The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment.

The Operations Manager is responsible for organizing and prioritizing team members' work in support of the program and customer in areas including, networking, field operations, change management, tech refreshment, and routine requirements. The operations manager partners with the customer to understand their objectives and formulate executable actions to achieve mission success. This position involves working in a changing environment where the ideal candidate will be able to manage time and priorities to ensure progress. This position will also be a support to the Site Lead to lead tasks and projects as assigned.

Primary Tasks

• Delivers world class information technology services to over three thousand military, civilian, and contractor customers at Joint Base Anacostia Bolling (JBAB).
• Oversees mission execution in both current operations and future plans (project management). This includes all aspects of Field Services (job control, desktop support, help desk, voice support, routine requirements, technical refresh, personal wireless and overall customer service) as well as continuity of operations, office stand-ups, and VTC installations.
• Directs personnel to ensure all work is prioritized, coordinated, documented and deconflicted to meet program requirements and key performance indicators.
• Attend and provide input for the Daily Operational Operations Update and the Weekly 844th CG Operations and Intelligence Update.
• Ensure all Metrics are exceeded / met, metrics include response time, ticket closure time etc.
• Leads and reviews the work of team who exercise latitude and independence in their assignments.
• Participates in weekly briefs with 794th Communications Squadron's leadership to highlight mission accomplishments and challenges
• Consulted to provide feedback for hiring, firing, promotion, performance and rewards decisions for team members.
• Proactively reviews processes for gaps and inefficiencies, making recommendations to stakeholders to ensure exceptional service fulfillment.
• Develops and oversees plans to execute annual and compliance initiatives such annual technical refresh of approximately 400 workstations while ensure senior stakeholders are routinely briefed on progress.
• Agility when managing a changing environment, priorities, personnel, and/or tasks.
• Coordination with broader program team to ensure consistency in approaches across the program and bring best practices to onsite staff.
• Ensures internal synchronization meetings across Field Service teams to ensure technicians and team lead understand daily ticket priorities and workloads.
• Communicates clearly with the customer daily to ensure aligned priorities, strategy, issue resolution and partnering where needed
• Serves as acting Site Lead when required.

Basic Qualifications

• Requires a BA/BS or equivalent experience and 12+ years or prior relevant experience or Masters with 10+ years of prior relevant experience, additional years of experience will be accepted lieu of a degree.
• Possess an active DoD Secret clearance.
• Advanced knowledge and experience with desktop support and helpdesk principles.
• IT support team lead experience / ability.
• Familiar with IT support in a DOD environment.
• 8140 compliant education, training, or certification
• Security+, CISSP, Cyber 101, etc.
• Able to work primarily on-site at JBAB.

Preferred Qualifications

• 2+ years of experience supervising or leading teams or projects.
• Familiar with Remedy and/or ServiceNow.
• Familiarity with the Joint Base Anacostia-Bolling customer base, the 794th Communications Squadron, the 844th Communications Group, the 11th Wing and DISA J6.