IT Support Specialist

IT Support Specialist

Daniel Island Club is seeking a motivated and service-oriented IT Support Specialist to join our Information Technology team. In this role, you will serve as one of the primary points of contact for technology support across the club, resolving day-to-day technical issues and ensuring our staff can deliver the seamless experience our members expect. This is an excellent opportunity to grow your IT career alongside experienced engineers in a dynamic, hospitality-focused environment.

Key Responsibilities

• Serve as the first point of contact for all inbound IT support tickets via phone, email, ticketing system, and in person communication providing prompt and professional Tier 1 & Tier 2 support and issue resolution
• Escalate and provide Level 2 support where knowledge and skill set permit
• Troubleshoot, administer, and support Microsoft Office 365 applications and services
• Manage and maintain user accounts, permissions, and security groups within on-premises Active Directory and Microsoft 365 administration platforms
• Provide hands-on desktop support including hardware, software, and peripheral troubleshooting
• Assist with printer setup, configuration, and ongoing maintenance
• Support Polycom Teams phone systems and basic telecommunications infrastructure
• Reports directly to the IT Manager on project-based initiatives to build technical exposure and professional development with internal and external vendors
• Assist with audio/visual equipment setup, troubleshooting, and support for club events and meeting spaces (preferred)
• Document support interactions, resolutions, and recurring issues accurately in the ticketing system and escalate when needed to upper management
• Maintain a professional and courteous demeanor consistent with the Daniel Island Club's standards of excellence since you will be interacting in an environment with our members present daily

Knowledge, Skills and Abilities

• 3 years of Microsoft Active Directory and user account administration
• Proficiency with Microsoft Office Suite and Office 365 Administrator (5 years' experience)
• Solid understanding of Windows Operating Systems (Windows 11)
• Experience supporting printers, peripheral devices, and basic hardware troubleshooting
• Experience replacing and upgrading internal hardware components in Dell, Lenovo, and HP desktop and laptop systems
• Familiarity with phone systems and basic telecommunications support on cell phones
• Working knowledge of Microsoft Exchange and email administration basics
• Understanding of basic network and systems administration concepts including but not limited to TCP/IP setup and connections
• VPN setup and troubleshooting on devices
• Ability to work independently in a fast-paced, service-oriented environment while effectively managing multiple priorities
• Exceptional interpersonal, communication, and customer service skills — required
• Strong attention to detail and ability to document issues and resolutions clearly
• Ability to work independently and as part of a collaborative team
• On-call support and after-hours support
• Possible Weekend/holiday support
• 8am-4pm shift (flexible)
• Must be able to lift up to 50 pounds and move computer, printer, and AV equipment as required
• Collaborate with third party MSP on a multitude of projects and day-to-day activities at times

Preferred Qualifications

• Prior experience or exposure to audio/visual systems, including setup and event support
• CompTIA A+, Network+, or Microsoft certifications (or actively pursuing)
• Experience in a hospitality, private club, or member-services environment
• Familiarity with IT ticketing systems and ITSM best practices
• 3-5 years of professional IT support experience preferred
• ScreenConnect software
• SharePoint Ticketing system