Network Technician

Job Description

Job Description

Description:

JOB SUMMARY

The Network Technician provides technical support for the organization’s network infrastructure, assisting with installation, maintenance, troubleshooting, and documentation. This position ensures stable daily network operations and serves as a front-line resource for connectivity issues, working under the direction of senior IT personnel. This position reports to the Manager, Information Technology Operations.

ESSENTIAL JOB FUNCTIONS :

• Install, configure, and maintain network hardware such as switches, routers, cabling, wireless access points, and related components.
• Respond to and resolve Tier I–II network connectivity issues for staff across all facilities.
• Monitor and report on network performance, uptime, and alerts; escalate issues when necessary.
• Assist Network Engineers with network upgrades, new deployments, and planned maintenance activities.
• Perform routine tasks including port activation, patch panel management, equipment labeling, and firmware updates.
• Troubleshoot LAN/WAN, Wi Fi, VPN, and basic firewall-related issues.
• Maintain accurate documentation of configurations, network maps, change logs, and inventory.
• Support end users by identifying and addressing network-related problems affecting systems, devices, or applications.
• Coordinate with vendors and service providers to resolve basic service or equipment concerns.
• Ensure compliance with organizational IT policies, security standards, and change management procedures.

MINIMUM REQUIREMENTS TO PERFORM WORK :

• Associate degree in Information Technology, Computer Science, Networking, or related field; equivalent experience accepted.
• CompTIA Network+ or equivalent certification preferred.
• One to two years of experience supporting network systems, devices, or structured cabling.
• Working knowledge of TCP/IP, DNS, DHCP, switching, Wi Fi technologies, and network troubleshooting tools.

Specific License or Certification Required :

• Valid South Carolina driver’s license.

Knowledge, Skills, & Abilities :

• Solid understanding of basic networking concepts and best practices.
• Ability to diagnose and resolve connectivity issues efficiently.
• Strong customer service and communication skills.
• Ability to follow established procedures and work under direction of senior technical staff.
• Effective time management and attention to detail.
• Ability to maintain confidentiality with sensitive infrastructure information.