Experienced Veterinary Receptionist

Experienced Veterinary Receptionist

Are you an experienced veterinary receptionist who thrives in a fast-paced, client-focused environment? Brookhaven Animal Hospital, located in the Brookhaven neighborhood of Atlanta, GA, is looking for a full-time Veterinary Receptionist to join our front desk team. This is a great opportunity to put your customer service and veterinary knowledge to work in a compassionate and modern veterinary clinic. As part of the Innovetive Petcare family, we value your contribution, support your growth, and prioritize a positive, team-driven culture.

Brookhaven Animal Hospital 205 Town Blvd., Suite 210A, Atlanta, GA 30319

Key Responsibilities

As the first point of contact for our clients, you'll play a vital role in creating a welcoming, organized, and efficient front desk experience:

• Greet clients and pets warmly and professionally upon arrival
• Answer multi-line phones, schedule appointments, and handle client communications
• Perform check-in and check-out procedures, process invoices, and take payments
• Maintain accurate patient records and update client information in practice software
• Collaborate with veterinarians and technicians to support smooth patient flow
• Provide client education on hospital services, wellness plans, and general pet care
• Resolve client concerns with empathy and professionalism
• Support rotating weekend shifts (we are closed on all major/federal holidays and offer holiday pay)

What We're Looking For Experience & Qualifications

We're seeking a candidate who is passionate about animals, thrives in a people-facing role, and has experience in a veterinary or healthcare front desk setting.

• 1+ year of experience as a veterinary receptionist or in a veterinary front desk/customer service role
• Experience in a veterinary practice or medical office is required
• High school diploma or equivalent required
• Proficiency with veterinary practice software (Cornerstone, Avimark, etc.) is a plus
• Strong communication and organizational skills
• Ability to multitask in a fast-paced, high-volume environment
• Positive attitude and team-oriented mindset
• Must have schedule flexibility, including weekends on rotation

Benefits Offered Through Innovetive Petcare

• Competitive hourly wage starting at $16+ per hour, based on experience
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and holiday pay
• Access to mental health and wellness support
• Ongoing career development, CE opportunities, and advancement pathways
• Employee discounts on veterinary services and products
• Supportive and inclusive team culture that values your voice

About Brookhaven Animal Hospital

Brookhaven Animal Hospital is a full-service, AAHA-accredited, animal hospital that provides exceptional veterinary care to dogs and cats in the heart of Brookhaven, north of the city of Atlanta, GA. As a state-of-the-art animal hospital, we offer the full spectrum of preventive care, advanced care, and emergency care to canine, feline, senior pets, and small mammals. We take every step to give pets the best possible care and the first step is our wonderful staff. Brookhaven Animal Hospital is a proud partner of Innovetive Petcare. Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams.

Equal Opportunity Employer Policy Brookhaven Animal Hospital is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Our Hiring Process

Stage 4: In Person Interview Stage 5: Formal Offer Stage 6: Hired Stage 1: Applied Stage 2: Review Stage 3: Phone Interview Stage 4: In Person Interview Stage 5: Formal Offer Stage 6: Hired Stage 1: Applied Stage 2: Review Stage 3: Phone Interview Stage 4: In Person Interview Stage 5: Formal Offer Stage 6: Hired Find out more

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