Support Engineer II-Ext

Description

MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON.COM SERVICES LLC

Offered Position: Support Engineer II-Ext

Job Location: Dallas, Texas

Job Number: AMZ9790409

Position Responsibilities:

Operate the Managed Service platform and collaborate with internal service teams to meet our customers' individual needs for their infrastructure and application deployments. Re-produce complex customer issues to troubleshoot and determine root cause. Drive customer communication during critical events. Build proof of concept environments that abide by cloud-best-practices. Collaborate to help build utilities and tools for internal use that enable AWS Engineers to operate safely at high speed and wide scale. Identify and drive improvements for technical processes. Learn and leverage groundbreaking technologies. Act as an escalation point and mentor to less experienced engineers on the team and across Amazon. Leverage day-to-day experiences to provide the voice of the customer to internal AWS teams.

Position Requirements:

Bachelor's degree or foreign equivalent degree in Computer Science, Engineering or a related field and four years of experience in the job offered or a related occupation. Employer will accept six years of experience in the job offered or a related occupation as equivalent to the Bachelor's degree and four years of experience. Must have four years of experience in the following skill(s): (1) Using Linux or Windows Operating System support; (2) using service-oriented architecture and web services; (3) Configuration Management Software; (4) scripting/programming experience including PowerShell, Ruby, Python, or Bash; (5) Using IAM, Active Directory and ADFS; (6) supporting CI/CD workloads in a DevOps team; (7) configuring, managing or troubleshooting systems of scale including cloud, virtualization, distributed networks, and co-location; (8) Deploying and troubleshooting LAN, VPN, Firewalls, and TCP/IP; and (9) using aspects of security: including network, application, security protocols, and cryptography.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am-5:00pm, Salary Range $102,236/year to $160,000/ year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:

Basic Qualifications

Position Requirements:

Bachelor's degree or foreign equivalent degree in Computer Science, Engineering or a related field and four years of experience in the job offered or a related occupation. Employer will accept six years of experience in the job offered or a related occupation as equivalent to the Bachelor's degree and four years of experience. Must have four years of experience in the following skill(s): (1) Using Linux or Windows Operating System support; (2) using service-oriented architecture and web services; (3) Configuration Management Software; (4) scripting/programming experience including PowerShell, Ruby, Python, or Bash; (5) Using IAM, Active Directory and ADFS; (6) supporting CI/CD workloads in a DevOps team; (7) configuring, managing or troubleshooting systems of scale including cloud, virtualization, distributed networks, and co-location; (8) Deploying and troubleshooting LAN, VPN, Firewalls, and TCP/IP; and (9) using aspects of security: including network, application, security protocols, and cryptography.#0000

Preferred Qualifications

Please see job description and the position requirements above.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.