Service Supervisor

Job Description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Main responsibilities:

Job Summary
The Service Supervisor is responsible for overseeing the daily operations of the service department, ensuring exceptional customer service, operational efficiency, and team performance. This role provides leadership, coaching, and support to service associates while driving productivity, quality standards, and customer satisfaction.
Key Responsibilities Operational Leadership

• Supervise day-to-day service department operations.
• Ensure service activities are completed efficiently and in accordance with company standards.
• Monitor workflow, staffing levels, and resource allocation to meet business needs.
• Identify opportunities to improve processes, productivity, and customer service.
• Support the achievement of departmental goals and performance metrics.

Team Leadership

• Lead, coach, train, and develop service team members.
• Schedule staff and manage daily work assignments.
• Conduct performance evaluations and provide ongoing feedback.
• Address employee concerns and resolve workplace issues professionally.
• Foster a positive, inclusive, and customer-focused work environment.

Customer Service

• Ensure customers receive timely, professional, and high-quality service.
• Handle escalated customer concerns and resolve issues effectively.
• Monitor customer satisfaction and implement improvement initiatives.
• Maintain strong relationships with customers and internal stakeholders.

Administrative & Operational Support

• Maintain accurate service records, reports, and documentation.
• Monitor service requests, work orders, and completion timelines.
• Track department performance metrics and prepare operational reports.
• Assist with budgeting, labor management, and inventory oversight as applicable.
• Ensure compliance with company procedures and documentation requirements.

Compliance & Safety

• Ensure adherence to company policies, procedures, and service standards.
• Maintain compliance with workplace safety regulations.
• Conduct routine inspections and address operational or safety concerns.
• Support audits, quality reviews, and compliance initiatives.

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View phone number on click.appcast.io(option #4).