Experienced Service Advisor

Service Advisor - Top Pay & Career Growth

Turn your customer service skills into a rewarding career with Lost Pines Toyota. We're looking for a friendly, motivated Service Advisor who knows how to make guests feel welcomed, informed, and confident from the moment they arrive. In this key role, you'll be the trusted connection between our customers and service technicians - helping drivers understand their vehicle needs, coordinating appointments, and delivering the outstanding experience our dealership is known for. If you enjoy working with people, solving problems, and being part of a high-energy team, this could be your next great career move.

What You’ll Do

• Welcome service customers promptly and professionally - because a great attitude sets the tone.
• Listen carefully to customer concerns and clearly communicate repair needs to service technicians.
• Recommend additional services using a low-pressure, high-integrity approach that builds trust.
• Provide accurate repair and maintenance estimates so customers can make confident decisions.
• Follow dealership policies for vehicle care, handling, and operation.
• Keep customers updated throughout the repair process and follow up to ensure a smooth experience.
• Sell and manage extended warranty options that add value and peace of mind for customers.
• Review completed repairs for quality and confirm all work has been finished properly.
• Notify customers when their vehicles are ready for pickup and make the handoff easy and positive.
• Review repairs and associated costs with customers in a clear, helpful, and professional way.
• Resolve minor customer concerns with patience, urgency, and a solutions-focused mindset.
• Keep the Service Manager informed of current issues, customer concerns, and potential problems.
• Help maintain strong Customer Satisfaction Index (CSI) scores that reflect our commitment to excellent service.

Top Pay & Rewards

We offer competitive compensation designed to reward strong performance and outstanding customer care.

Benefits You’ll Appreciate

In addition to long-term career development and a supportive team environment, our associates enjoy valuable benefits, including:

• Health insurance
• Dental insurance
• Life insurance
• Paid vacation
• Paid holidays
• Employee discount on vehicles

Why Join Lost Pines Toyota?

At Lost Pines Toyota, we believe great people build great customer experiences. If you're looking for a workplace where your energy, professionalism, and people skills are valued, your search may be complete. We have a strong history of offering excellent career opportunities for sharp, motivated individuals while staying connected to and supportive of our community.