Customer Care Representative

Customer Service Representative

Location: Tucson, AZ Work Arrangement: On-site, Full-time

Shift: 7:00 AM- 3:30 PM

Overtime available

We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably.

Our planet's future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.

You'll play a key role in solving real-world challenges. You'll apply your skills to deliver results that matter whether that's through engineering, planning or customer support. You'll work with purpose, learn every day and help shape a more sustainable future.

What You'll Do

• Order Management: Serve as the primary contact for order entry through SAP, auditing purchase orders for discount levels, commercial terms, shipping terms, credit, and tax compliance. Daily tasks include verifying product categorization and sales identification codes to ensure accuracy. Success means maintaining high data integrity and timely order processing.
• Customer Communication: Email order acknowledgements and provide shipping information to customers, reps, or distributors. Expedite parts as needed and follow up to ensure customer satisfaction.
• Quotation and Pricing Support: Generate and update sales quotations based on customer changes. Submit cost updates and item reactivation requests, reviewing for accuracy before estimator review.
• Customer Master Data Management: Manage all Customer Master updates, ensuring data integrity and compliance with the U.S. Denied Parties list.
• Return Material Authorization (RMA) Management: Generate and manage approved RMAs for designated territories, issuing credit upon completion of the process.
• Credit Memo Processing: Generate credit memos as required to support customer accounts.
• Technical Assistance: Provide customer support for repair parts compatibility, review component drawings, and retrieve archival repair data to meet demands for aged equipment.
• Cross-Department Collaboration: Work closely with Engineering, Purchasing, and other departments to ensure order fulfillment and customer satisfaction.
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.

What You'll Bring Must-Haves:

• 3-5 years of relevant customer service experience
• Experience working in a manufacturing environment preferred
• Proficiency with SAP software
• Eligibility to work in the US and willingness to sign a non-disclosure agreement

Nice-to-Haves:

• Background check and medical assessment clearance
• Strong attention to detail and data accuracy
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and collaborate across teams

Benefits:

• Competitive Compensation
• Excellent Health / Dental / Vision Options
• 5% 401(k) Retirement Match
• Paid Time Off in first year, increases with time of service
• 11 Paid Holidays per year
• Required PPE is provided (boots, safety glasses, coveralls)

We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes.

We're passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies.

We believe your voice matters and your ideas make a difference. We're working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.