Client Services Representative

Job Description

Customer Service Representative (CSR)

Company: Sahuaro Vista Veterinary Clinic


Location: Tucson/Oro Valley, AZ


Job Type: Full-Time / Part-Time


Experience: Previous veterinary or medical front desk experience preferred, but excellent customer service experience is a must!

About Us


At Sahuaro Vista Veterinary Clinic, we believe that an exceptional client experience starts with an empowered, appreciated team. As the first and last face our clients see, our Customer Service Representatives are the heartbeat of our hospital. If you love working with people and pets, thrive in a fast-paced environment, and want to be part of a culture where your hard work is celebrated, we want you on our team!

Why Join the Sahuaro Vista Family?


We set ourselves apart by investing heavily in our workplace culture, ensuring our front-of-house team feels entirely supported by leadership and medical staff alike.

• A Culture of Appreciation: From regular 1:1 check-ins to staff appreciation initiatives, we prioritize a positive, respectful environment where you are never just a number.
• A Truly Collaborative Team: We pride ourselves on strong communication and mutual respect between our front desk and our medical team.
• Professional Growth: We provide comprehensive training and love supporting our team members as they develop their professional skills.

What You'll Do


As a CSR, you are the ultimate multi-tasker and the bridge between our clients and medical staff. Your daily impact will include:

• Welcoming clients and their pets with a warm, empathetic, and professional demeanor.
• Managing a multi-line phone system-answering questions, scheduling appointments, and routing messages accurately.
• Checking clients in and out, managing invoices, processing payments, and accurately balancing a daily drawer.
• Maintaining clear, concise, and professional communication via phone, email, and text platforms.
• Assisting clients with pharmacy pickups, prescription food orders, and basic preventative care inquiries.
• Managing and updating electronic medical records with high attention to detail.

What We Are Looking For

• Experience: Exceptional customer service experience is required. Previous experience in a veterinary hospital or medical office is a major plus.
• Skills: Strong multitasking abilities, comfortable learning new software, and a solid knack for problem-solving.
• Mindset: An empathetic, positive attitude. You should genuinely enjoy helping people and thrive in a collaborative team setting.
• Communication: Excellent verbal and written communication skills, with the ability to stay calm and compassionate under pressure.

Benefits & Compensation

• Competitive hourly pay (commensurate with experience).
• Comprehensive health, dental, and vision insurance.
• Paid Time Off (PTO) and holiday pay.
• Generous personal pet care discounts.
• Ongoing training and professional development.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.