Revenue Recovery Specialist - Atlanta, GA

Revenue Recovery Specialist - Atlanta, GA

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

The Revenue Recovery Specialist is responsible for the upstream protection of rental revenue by ensuring resident final financials are accurate, compliant, and fully supported prior to account closure. This role serves as a key partner to onsite teams, Resident Services, Account Settlement, and internal support functions to validate charges, documentation, and lease accuracy before balances move downstream. By ensuring accuracy the first time, the Revenue Recovery Specialist prevents revenue loss, reduces post-close adjustments, and strengthens the recoverability of resident balances.

By ensuring resident final financials are complete, accurate, and compliant before account closure, the Revenue Recovery Specialist directly protects NOI and prevents revenue from being adjusted downstream. This role reduces disputes, refunds, legal exposure, and rework while preserving higher, more collectible balances for Account Settlement and Cortland. The result is stronger collections performance, cleaner financial reporting, and a more consistent resident move-out experience across the portfolio.

Final Account Statement Review & Accuracy

• Review and validate Final Account Statements (FAS) prior to account closure
• Confirm lease terms, rent responsibility periods, concessions, fees, and damage charges
• Ensure all charges are supported with appropriate documentation
• Reconcile utilities, subsidies, and third-party rent where applicable
• Process and finalize accounts in OneSite Leasing and Rents with accuracy and consistency

Compliance & Standards

• Ensure adherence to Revenue Recovery Standards of Excellence and billing requirements
• Apply jurisdiction specific landlord tenant requirements and deposit rules
• Identify and resolve discrepancies prior to statement issuance to prevent re-work
• Manage and support certified mailing of deposit claim letters where required

Partnership & Communication

• Serve as a primary point of contact for communities regarding move out billing and documentation requirements
• Partner with onsite teams to resolve discrepancies before account closure
• Collaborate closely with Resident Services and Account Settlement to ensure clean handoffs
• Communicate trends, risks, and opportunities impacting billing accuracy and recoverability

Reporting & Continuous Improvement

• Participate in audits, reviews, and operational reporting related to move out accuracy
• Identify recurring errors or process gaps and escalate for resolution or training support
• Support special projects and initiatives focused on improving billing accuracy and recoverability
• Adapt to changing priorities while maintaining accuracy and compliance standards

Qualifications

• Strong 2+ years' experience in a property management collections role
• High school diploma required; some college preferred
• Excellent interpersonal and customer service skills; ability to deal with customers in a friendly, courteous, timely, and thorough manner
• Strong understanding of leases, move?out billing, and resident account processes
• High level of organizational skills, time-management expertise, and attention to detail; ability to prioritize workload and meet tight deadlines
• Ability to work independently as well as part of a team
• Excellent written and verbal communication skills
• Strong analytical mindset with problem-solving skills
• Proficiency in Microsoft Office Suite, OneSite experience preferred

About Cortland

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.

Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email View email address on click.appcast.io

Cortland is a drug-free workplace.

Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.