Call Center Specialist / Northwest Primary Care Clinic / FT Days

Call Center Specialist

The Call Center Specialist is responsible for answering incoming calls and scheduling patient appointments. This includes patient registration, insurance eligibility, appointment verification, rescheduling, and the intake of other general telephone inquiries. The position also requires supporting the Call Center/practice by providing effective customer service to patients and medical offices. Scheduling Specialists possess organization and communication skills. Maintains emotional stability and calm disposition, and has the ability to relate positively with all levels of professionals. Has ability to adapt to flexible work schedules and frequent interruptions. Possesses willingness to improve where necessary. Loyal, reliable, tactful, honest and discreet maintaining confidentiality at all times. Exhibits professional appearance. Must be able to carry out specific assignments to successful conclusion. Has ability to problem solve and make decisions, and escalate calls to triage or supervising personnel as appropriate. Other duties as assigned.

Qualifications Required Knowledge, Skills, Licensure, Training & Travel Requirements (if applicable): High School Diploma or GED required Minimal of one year of medical office experience preferred Job requires being reliable, responsible, dependable, and fulfilling obligations Job requires being careful about detail and thorough in completing work tasks Exceptional telephone manner Excellent interpersonal and communication skills Knowledge of medical terminology and electronic patient management systems Knowledge of administrative and clerical procedures and systems, and other office procedures and terminology Knowledge of electronic equipment, computer hardware and software, including applications Ability to apply knowledge of office procedures and carry out tasks accordingly Ability to use CPM/EMR system effectively Ability to type 35 wpm with 90% accuracy Be a self-starter with attention to detail Must be flexible, organized, and function well under pressure Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Bi-lingual English/Spanish is a plus

EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.