It Support Specialist

Description

The IT Support Specialist provides more advanced troubleshooting and independently resolves a broad range of support tickets. This role acts as an escalation point for junior analysts, contributes to knowledge documentation, and supports process improvement initiatives.

Key Responsibilities

• Provide Tier 2 support for escalated incidents requiring advanced technical troubleshooting and root cause analysis across desktop, application, network, and Microsoft 365 environments.

• Independently diagnose and resolve complex technical issues, leveraging elevated administrative access when required to deliver end-to-end issue resolution.

• Serve as an escalation point for Tier 1 support analysts, providing guidance, knowledge transfer, and technical expertise on challenging incidents.

• Administer and support Microsoft 365 services, including Exchange Online, Teams, OneDrive, SharePoint Online, licensing, and user account management.

• Working knowledge of identity and access management (IAM) processes, including user provisioning and deprovisioning, role-based access assignments, group management, single sign-on (SSO), multifactor authentication (MFA), and access troubleshooting using Okta, Microsoft Entra ID (Azure AD), Active Directory, or similar IAM platforms.

• Administer and troubleshoot Active Directory, user permissions, authentication issues, group policies, and Windows operating system-related incidents.

• Manage the endpoint lifecycle, including device provisioning, deployment, configuration management, software distribution, compliance enforcement, and troubleshooting utilizing Microsoft Intune, Windows Autopilot, and JAMF.

• Support enterprise hardware and software deployments while maintaining standardized configuration baselines and security requirements.

• Own communication and coordination for incidents within scope, ensuring timely stakeholder updates and issue resolution.

• Participate in root cause analysis activities for recurring incidents and contribute to continuous service improvement initiatives.

• Contribute to the development and maintenance of knowledge base articles, support documentation, and operational procedures.

• Collaborate with global IT teams to ensure consistent support standards, processes, and customer experience across regions.

Top Skills Details

Troubleshooting,active directory,office 365,desktop support,hardware,windows 10,customer service

Job Type & Location

This is a Contract position based out of Chicago, IL.

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Chicago,IL.

This position is anticipated to close on Sep 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.